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Hand & Stone Sales Manager

Hand & Stone - 306 East Lake Rd S - Palm Harbor, FL

Job Description

Job Description

Benefits:

  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
Job Description:
We are hiring a sales manager / sales coach at our Palm Harbor, FL Hand and Stone Massage and Facial! We are growing rapidly and are a part of an already successful franchise system with 600 locations across the US and Canada!

As our Sales Coach, you will be the heartbeat of our front-of-house sales culture. You will train, motivate, and develop our front desk and service team to confidently sell monthly wellness memberships and gift cards, delivering a seamless and guest-centric experience from the first hello to the final checkout. Your goal is to help our clients understand the value of ongoing self-care while driving consistent revenue growth for the spa.

Key Responsibilities:
  • Design and deliver engaging sales training programs focused on monthly membership conversion and gift card promotion.
  • Coach front desk associates on consultative selling techniques, objection handling, and upselling wellness services.
  • Set and monitor individual and team sales targets for membership enrollments, renewals, and gift card revenue.
  • Conduct weekly 1-on-1 coaching sessions and group huddles to review performance and celebrate wins.
  • Develop sales scripts, role-play scenarios, and onboarding materials tailored to our spa environment.
  • Partner with the Spa Manager, District Manager and Owner to analyze sales data, identify gaps, and implement action plans.
  • Lead by example on the floor — engaging with guests to demonstrate best-in-class sales behaviors.
  • Monitor membership retention metrics and collaborate with the team on re-engagement strategies for lapsed members.
  • Track and report on key performance indicators (KPIs) including close rate, membership growth, and gift card sales.
What’s in it for you?
  • Complimentary quarterly massage or facial services for personal wellness
  • Employee discounts on all spa services and retail products
  • Member priced gift cards for personal gifting
  • Health insurance options (medical, dental, vision) — details provided upon hire
  • Paid time off (PTO): 5 days after Year 1, increasing annually*
  • Ongoing professional development and sales coaching training opportunities
  • A supportive, wellness-focused team culture that celebrates your success
  • Room for growth and opportunities
  • 15% off regularly priced merchandise at the Carrollwood, Brandon, Lakeland, South Tampa, and Wesley Chapel Plato’s Closet locations. 
  • Competitive compensation
  • Uncapped commission opportunities and great monthly bonuses 
  • 401K* 
(* = after 1 year of employment)

Vacancy posted 8 days ago
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