IAD Passenger Service Agent - Evening Shift - Bilingual: English & Japanese, Korean, Vietnamese, Filipino, or Chinese

Passenger Service Agent

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $18.50/hour. Written and verbal professional fluency in English and at least one of the following languages is required: Japanese, Korean, Vietnamese, Chinese (Mandarin or Cantonese), or Filipino.

Your activities include inspecting and verifying passenger documentation, issuing boarding passes and rescheduling passengers affected by flight interruptions or cancellations, managing passenger baggage processing including handling and fee calculation if applicable, assisting passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance, directing passengers through Customs, Immigration, and Quarantine, as required, making public address announcements as required, assisting Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival, complying with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies, operating equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software, producing all required, work-related documentation and other duties as assigned.

Your profile includes a high school diploma or GED equivalent, evening availability is required. Training hours require open availability. Passionate about customer service and must have relevant work experience. Excellent communication skills (written and verbal) in country specific language. Additional languages desirable. Commitment to continuous improvement. Self-motivated and able to work independently. Attentive to detail and numerate. Ability to follow processes and procedures and apply flexible approach when required. Must be able to type and learn airline specific computer reservation/ ticketing software. Willingness to work in inclement weather.