Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2026 and am currently building a growing team, starting with one team member and expanding as we continue to serve more customers. Before becoming an agent, I worked with State Farm in marketing, which gave me a strong foundation in the business and a clear vision for the kind of culture I wanted to create.

For our team, we offer paid holidays, health benefits, licensing reimbursement, and performance-based bonuses that can be taken as extra PTO or cash. We also recognize top performers through incentives like paid trips and a team member hall of fame. Worklife balance is important here, and we aim to reward both effort and results.

Our office culture is built around belonging, inclusiveness, and friendly competition. Were creating a warm, welcoming environment where people feel supported while still pushing each other to succeed. Were looking for someone who is honest, genuine, and brings a strong sense of teamwork and positivity to the office. If you want to help build something from the ground up and be part of a culture where people truly belong, this could be a great place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jarrad Montgomery - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.