Area Vendor Manager

Area Vendor Manager

Location: Georgetown, TX, US, 78626 Brand: Optimum Requisition #: 11666 Are you looking to optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

The Area Vendor Manager is a district-level leadership role responsible for day-to-day oversight, relationship management, and operational performance of third-party field service vendors within an assigned market. This role is highly execution-focused, combining on-site engagement with rigorous KPI monitoring to ensure Optimum's standards for service quality and customer experience are consistently met. The role acts as the primary district liaison between Optimum and vendor teams, driving accountability, resolving escalations, and supporting continuous improvement initiatives. Through frequent site visits and workforce engagement, the Area Vendor Manager ensures operational alignment and fosters a strong partnership culture at the local level.

Customer impact: over 200,000 customers Technician oversight: 80 technicians

Responsibilities

• Vendor Engagement & Market Oversight
• Serve as the day-to-day point of contact for vendor leadership (Area Manager level) and field teams within the market.
• Conduct routine site visits, workforce engagement sessions, and operational walk-throughs.
• Drive adherence to Optimum standards for service delivery and quality.
• Performance Management
• Monitor and analyze market-level KPIs: schedule attainment, install/repair SLAs, first-time fix, repeat rates, completion rates, on-time arrival, tNPS.
• Identify performance gaps; implement corrective actions in collaboration with vendor leadership.
• Support execution of quarterly audits, inspections, and quality programs led by the Vendor Management Director.
• Escalation & Issue Resolution
• Act as the first escalation point for service anomalies, customer-impacting issues, and operational disruptions.
• Ensure timely root-cause analysis and resolution; communicate outcomes to the Vendor Management Director.
• Cross-Functional Coordination
• Partner with Optimum internal teams (Dispatch, OSP, Sales) to anticipate impacts and maintain operational readiness.
• Support local readiness for launches, seasonal demand, and construction tie-ins.

Qualifications

7+ years in field operations, vendor management, or service delivery within telecom/cable/utilities or similar industries. Strong relationship-building skills; ability to influence vendor teams and drive accountability. Data-driven mindset; comfortable analyzing KPIs and implementing corrective actions. High travel cadence within assigned market; strong on-site presence. Excellent communication and problem-solving skills.

Travel & Location Market-based; routine travel to vendor sites (estimated 50–70%). Ability to support surge events, launches, and escalations with flexible scheduling.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.