Director, HRBP Retail Operations - West

Job ID: 296071
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, Remote REMOTE, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Human Resources
Work Location: MarketBased

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Director, HRBP, Retail Operations West

Location: Remote, can be based in any major city throughout the Midwest/Central or Western part of the US and within an hour of a major airport
Job Family: Human Resources
Level: Director

About the Team

The Retail Human Resources team is responsible for building HR Business Partner capability and delivering strategic people support to Sephora’s Retail organization. This team leads, coaches, and develops HR Business Partners who partner with Retail Operations leaders to strengthen talent, leadership, culture, workforce effectiveness, and employee experience across a large, complex, multi-unit retail environment.

Position Overview

The Director, Retail Human Resources is a strategic leader responsible for elevating organizational performance through talent, leadership, culture, and workforce effectiveness. This role serves as the senior HR partner to Retail Operations and leads a team of HR Business Partners supporting a large, complex, multi-unit retail organization.

The Director plays a critical role in translating strategy into meaningful business outcomes while helping shape the future of the HR function. This leader combines strong business acumen, organizational insight, and leadership influence to solve complex challenges, strengthen leadership capability, and drive meaningful business and organizational outcomes.

The ideal candidate moves seamlessly between frontline realities and enterprise strategy, understanding the root causes behind business challenges while developing scalable solutions that improve performance, culture, and organizational health. They are equally comfortable listening and learning as they are challenging assumptions, influencing senior leaders, and driving meaningful change.

This leader is responsible for building trust, raising standards, developing future HR leaders, and fostering a culture of innovation, accountability, continuous improvement, and business partnership.

Key Responsibilities

HR Team Leadership & Capability Building

• Lead, coach, develop, and inspire a team of HR Business Partners.
• Establish clear expectations and accountability for strategic business partnership, execution, and leadership effectiveness.
• Build team capability in organizational effectiveness, talent strategy, workforce planning, data-driven decision making, and business acumen.
• Develop future HR leaders through coaching, feedback, development planning, and stretch opportunities.
• Foster a culture of learning, collaboration, continuous improvement, and operational excellence.
• Drive consistency in HRBP practices, standards, and service delivery across supported geographies.
• Leverage AI-enabled tools responsibly to improve insight generation, streamline HR processes, and scale consistent support for leaders and teams.

Strategic Business Partnership

• Serve as a trusted advisor and strategic HR partner to Retail Operations leaders.
• Develop and implement people strategies that drive business performance, talent outcomes, organizational effectiveness, and employee engagement.
• Partner with leaders to assess organizational health, identify workforce risks, and develop actionable solutions.
• Balance immediate business needs with long-term talent and organizational priorities.
• Influence key business decisions through data, workforce insights, business acumen, and sound judgment.
• Support organizational changes and business initiatives while ensuring alignment with company priorities and values.

Culture & Employee Experience

• Protect and strengthen Sephora’s culture by promoting leadership behaviors aligned with company values.
• Partner with leaders to foster environments that support accountability, trust, inclusion, development, and performance.
• Support organizational and change initiatives that enhance employee experience and business effectiveness.
• Reinforce leadership expectations and team norms that contribute to a high-performing, customer-focused culture.
• Continuously assess organizational health and recommend actions that improve engagement, retention, and effectiveness.

Leadership, Influence & Cross-Functional Partnership

• Provide candid coaching and feedback to leaders while maintaining strong partnerships and trust.
• Influence decisions and drive alignment across multiple stakeholders without relying on positional authority.
• Navigate ambiguity and competing priorities while maintaining focus on business outcomes.
• Demonstrate resilience, adaptability, and accountability during periods of change.
• Exercise sound judgment and manage risk while balancing business needs and employee experience.
• Build strong, trusted relationships across all levels of the organization.
• Establish credibility through business partnership, expertise, consistency, and results.
• Collaborate effectively with Retail Operations, Talent Acquisition, Employee Relations, Labor Relations, Legal, Learning & Development, Finance, Technology, and Corporate partners.
• Ensure alignment and consistency of HR practices, expectations, and execution across East and West HRBP teams.
• Share best practices and drive standardized approaches that improve organizational effectiveness across regions.

Qualifications

Required Experience

• 10+ years of progressive HR Business Partner experience supporting senior business leaders in a complex, multi-unit, or geographically dispersed organization.
• 3+ years of people leadership experience, including leading, coaching, and developing HR professionals.
• Demonstrated experience translating business priorities into people strategies that improve organizational effectiveness, leadership capability, workforce planning, talent outcomes, engagement, and retention.
• Strong working knowledge of employee relations, employment law, compliance, talent management, organizational design, change management, and HR operating practices in a retail or multi-site environment.

Education

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field required.
• Advanced degree preferred.

Preferred Certifications

• SPHR, SHRM-SCP, or comparable senior HR certification preferred.

Competencies

• Strategic Vision
• Business Acumen
• Organizational Effectiveness
• Talent Strategy
• Leadership Development
• Workforce Planning
• Data-Driven Decision Making
• Collaboration & Partnership
• Influence & Executive Presence
• Change Management
• Employee Experience
• Inclusive Leadership
• Agility & Managing Ambiguity
• Resilience
• Results Orientation
• Coaching & Talent Development

Working Conditions

• Availability outside standard business hours may be required to support urgent employee relations, operational, or business needs.
• Travel up to 25% for store visits, regional meetings, and corporate office needs.

Leadership Responsibilities

• Directly leads a team of HR Business Partners.
• Responsible for coaching, performance management, succession planning, and capability development of the HRBP team.
• Builds a high-performing and engaged HR organization that delivers strategic value to Retail Operations.

Reporting Structure

Reports To: VP, HRBP, Retail

This role is responsible for leading a team of HR Business Partners supporting Sephora’s Retail Operations organization across multiple geographies.

What You’ll Get: 

The annual base salary range for this position is $150,705.00 - $201,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days. 

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty. 

• Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills. 

• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of. 

Rewards as Unique as You:

Some benefits have eligibility requirements and may depend on job classification and length of employment. 

• Health . Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance. 

• Wealth . We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora. 

• Balance . You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more. 

• Growth . Career growth is built into every role, with access to training, development, and tuition reimbursement. 

• Perks . Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products. 

• Support . Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching. 

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions.  

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.  

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