Lead Customer Service Representative

Customer Service Representative Role

As a Customer Service Representative (CSR) at Waste Connections, you'll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.

Key Responsibilities

• Handle a high volume of incoming customer calls with professionalism and accuracy.
• Process customer requests including new service setup, service changes, and service discontinuations.
• Accept customer payments and assist with billing questions or account updates.
• Collaborate with internal teams and customers to determine service needs and resolve issues.
• Provide safe, cost-effective, environmentally responsible solutions to customer service concerns.
• Manage escalated customer calls.

What We're Looking For

• 2+ years of high-volume customer service experience
• Proficiency with Microsoft Word, Excel, and Outlook
• Strong verbal and written communication skills
• A proactive mindset and dedication to customer satisfaction
• Ability to problem-solve and work in a fast-paced environment
• Bilingual in Spanish and English is a plus

What You'll Get From Us

• Competitive Pay: $23.00 per hour
• 401(k) with company match invest in your future
• Comprehensive healthcare benefits including Medical, Dental, and Vision
• Employee Perks & Programs:
• Mental Health Employee Assistance Program
• Emergency Travel Assistance
• Prepaid Legal Plan
• Employee Stock Purchase Plan
• Scholarship opportunities for children
• Employee Relief Fund for financial emergencies
• Insurance Coverage: Life Insurance, Short-Term Disability, and Long-Term Disability

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.