Beach Attendant

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location

Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West's boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street.


Overview

Greet guests as they arrive at and depart from the beach, set up chairs, towels, and umbrellas per guest's requests. Ensure knowledge of daily events on property so there are amenities set aside for them. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay for beach related needs, etc. Ensures all pool, beach, and laundry facilities are clean. Proper knowledge of local area to help suggest things for guests. Thorough knowledge of all hotel services and amenities.

Responsibilities

Provide each guest with great customer service to be sure all job related standards are being performed correctly and completely.

• Fully understand the business needs of the guest service department based on hotel occupancy and special events, and provide input for the guest service schedule to ensure proper coverage to provide service room closet or on the luggage rack).
• Identify and explain hotel facilities and features to guests.
• Maintain complete knowledge at all times of: a. all hotel features/services, hours of operation. b. location and functionality of laundry facilities c. daily house count and expected arrivals/departures. d. how to contact local life guards, police if necessary e. assist with summer activities around hotel
• Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
• Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
• Assist guests with concierge related services. Knowledge of local restaurants, special events, city attractions, and guest amenities.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Answer beach telephone within three (3) rings using correct greeting and telephone etiquette.
• Handle guest complaints immediately.
• Monitor and maintain appearance of beach and shed as well as making sure all amenities are in working shape
• Knowledge and tracking of all beach equipment and toys and bring up anything that may be broken or needs replacing
• Anticipate guests' needs, respond promptly and acknowledge all guests even when busy.
• Bring towels and chair covers to laundry continuously to ensure they are always being cleaned for new guests
• Ensure to have an in house and arrival guest list to ensure beach amenities are only being handed out to hotel guests
• Maintain cleanliness of both pool areas
• Understand proper usage of laundry facilities to ensure no damage is done to the machines

Qualifications

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation.

Essential:

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to use time management and organization when it comes to cleaning towels, pool areas, and handing out amenities to guests on beach
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to work well under pressure of guests guest requests and handle multiple tasks at once.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.

Desirable:

• Previous guest relations training
• High school graduate or equivalent

Physical Abilities:

• Endure various physical movements throughout the work areas, such as taking chairs to all areas of beach, setting up umbrellas in the sand, and transporting loads of towels to and from laundry area.
• Ability to grasp, push or pull heavy loads, and lift and/or carry or otherwise move chairs, towels, and umbrellas
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload chairs and cushions from beach shed
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Benefits

We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
  401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

Posting Date

This job opening was posted on [insert date] and will remain open for at least 75 days.