Customer Service Rep - Remote After Training

CUSTOMER SERVICE REPRESENTATIVE - SEASONAL RETAIL ORDER SUPPORT Location: Bellevue, NE Pay: $16.50/hour Schedule: Full-time, 40 hours/week Work Arrangement: Remote after training or onsite, based on candidate preference Project Duration: 2 months About The Opportunity We are hiring Customer Service Representatives to support customers for a well-established retail brand known for premium apparel, blankets, home goods, and accessories. This is a great opportunity for candidates who enjoy helping customers, solving problems, and providing a positive experience in a high-volume retail and e-commerce environment. You’ll assist customers with everything from placing orders and checking product availability to answering questions about promotions, shipping, returns, and other order-related needs. The ideal candidate is friendly, dependable, comfortable working on a computer, and able to stay professional and empathetic even when handling a frustrated customer. What You'll Do Handle a varying volume of inbound customer calls Help customers place orders accurately and efficiently Answer questions regarding products, availability, pricing, promotions, discounts, and order status Assist with questions about shipping, returns, and company policies Troubleshoot routine customer concerns and escalation more complex issues when needed Provide friendly, professional, and empathetic service Accurately enter order information and document customer interactions Navigate multiple computer systems while assisting customers Stay current on products, promotions, and ordering procedures Use downtime between calls to build product knowledge Meet established customer service, quality, and productivity expectations What We're Looking For Previous customer service experience Strong verbal communication and active listening skills Comfortable speaking with customers over the phone Strong data-entry skills and attention to detail Basic computer proficiency, including Microsoft Office Ability to learn new systems and product information quickly Dependable and able to commit to a 40-hour workweek Ability to remain patient and professional when handling challenging customer interactions Retail, e-commerce, order processing, call center, or customer support experience is a plus TRAINING & WORK SCHEDULE Candidates must be located in the Bellevue, Nebraska area 1st week Training: Monday through Friday, 9:00 AM4:00 PM, including a one-hour unpaid lunch - onsite 2nd week: Nesting/OJT 3rd week: regular production schedules - onsite or remote (candidate preference) The operation will be open for the four weekends between Thanksgiving and Christmas, with additional/OT hours offered Job Type & Location This is a Contract position based out of Bellevue, NE. Pay And Benefits The pay range for this position is $16.50 - $16.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical dental & vision Critical Illness Accident Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract position based out of Bellevue, NE. Application Deadline This position is anticipated to close on Oct 30, 2026. Workplace Type This is a hybrid position in Bellevue,NE. About TEKsystems The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr