Operations Manager - Tradeshow (22560)

Overview Operations Manager - Tradeshow (22560) at PGL (Perimeter Global Logistics). Position Purpose To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with a positive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base. Tasks Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues. Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping. Maintain metrics, reports, process documentation, customer service logs, or training or safety records. Provide guidance to logistics specialists, planners, or schedulers. Facilitate inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management. Coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources. Correspond with suppliers or customers to improve supply chain efficiency or sustainability. Facilitate distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives. Assist with the execution of negotiating transportation rates or services. Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers. Recommend optimal transportation modes, routing, equipment, or frequency. Monitor product import or export processes to ensure compliance with regulatory or legal requirements. Participate in carrier management processes, such as selection, qualification, or performance evaluation. Assist in the development of risk management programs to ensure continuity of supply in emergency scenarios. Plan or advise on improvements to internal or external logistics systems or processes. Plan or advise on material flow management systems to meet production requirements. Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies. Facilitate policies and procedures for logistics activities. Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services. Establish or monitor specific supply chain-based performance measurement systems. Execute specific customer requirements, such as internal reporting or customized transportation metrics. Ensure carrier compliance with company policies or procedures for product transit or delivery. Review global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities. Work Activities Understand and utilize all standard procedures Generating P.O.D. exception reports for your station Utilize exception reports as tracing worksheets Utilize all pertinent aspects of the PGL system Utilize all pertinent published resources Obtain proof of deliveries on all shipments generated by your station Give proof of deliveries, flight information, shipment history and other computer accessed information upon client request Utilize the computer system on every call received or made When requested, be able to supply Shipment location and status, Last action taken on the shipment every shipment & full shipment history Follow up on every shipment generated by your station Recognize potential challenges in routings and pay special attention to them On every call, note all pertinent information received or given in the memo section of the alert screen Update any changes in regards to routing in the Routing section of the Alert screen Accrue accurate cost, looking out for the financial interest of our clients and PGL Justifying agent charges by noting any special requirements relevant to the services provided Send out information to start the preliminary carrier claims process Generate turnover log for fellow employees each day Qualifications Education and Experience Years of Experience: 5-7 years experience with increasing levels of responsibility working directly for a 3PL / Freight Forwarding company Education Industry related degree and/or certification Knowledge Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. Skills Active Listening; Management of Personnel Resources; Speaking; Critical Thinking; Time Management; Complex Problem Solving; Coordination; Judgment and Decision Making; Monitoring; Reading Comprehension Abilities Oral Comprehension; Oral Expression; Problem Sensitivity; Written Comprehension; Deductive Reasoning; Inductive Reasoning; Near Vision; Speech Clarity; Speech Recognition; Written Expression Tools Desktop computers; Facsimile machines; Laptop computers; Special purpose telephones; Multi-line telephone systems Technology Compliance software; Electronic mail software; Enterprise resource planning ERP software; Warehouse management system WMS software (Deposco); Customer resource management CRM software; Logistics and supply chain software (CargoWise ediEnterprise); Spreadsheet software; Microsoft Excel and other office applications #J-18808-Ljbffr PGL (Perimeter Global Logistics)