Customer Service Representative

Job Description

Job Description

Job Position: Customer Service Representative

Office Location: Portsmouth, NH 03801

Pay Rate: $21.00/hr

Shift: Monday - Friday, 8am - 5pm  (Set Schedule) - 40 Hour work week

Hybrid work environment

AltaStaff Benefits:

• PTO

• Insurance (Dental, Health, and Vision)

• 401K

Description:

The duty of the Customer Service Representatives is to operate both inbound and outbound call queue for members needing assistance in services

Responsibilities

• Responds to Inbound/Outbound Call Inquiries

• Initiates outbound calls to respond to inquiries and to follow-up with previous contacts

• Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities

• Performs support ticket transaction resolution tasks and administrative functions

• Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries

• Responsible for maintaining adequate records/documentation for audit and internal control purposes

• Process health claims accurately and efficiently as needed

• Routes mail, email, and other administrative support duties as assigned

• Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries

• Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities

Required Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Expected to have excellent verbal, written communication and troubleshooting skills

• Demonstrated understanding and ability to work with persons with disabilities.

• Ability to compose reports, business correspondence, and procedure manuals.

• Excellent verbal and written communication skills.

• Ability to troubleshoot.

• Ability to effectively present information and respond to questions from groups of managers, clients,

• customers and the general public.

• Excellent attention to detail and ability to manage time effectively in a fast paced environment.

• Knowledge of MS Windows, Excel and Word preferred.

Qualifications

• High School degree or equivalent required

• 6-month Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish)

Work Requirments for Hybrid work 

• Work Environment Requirements:

• Must be able to lift at least 30lbs

• Must be able to stand or sit for prolonged periods (85% of the time)

• Private Secured Internet Connection. No hot spots 

• Connecting company equipment directly into routers for access may be required. 

• All Job duties and responsibilities are required to be performed at desk work station.

• Must confirm work environment is safe and secure for work in handling private and sensitive information.

• Constantly operates a computer and other office equipment

• Constantly works indoors in a secluded safe space

• Must have High-speed internet access 25 MBPS minimum; 50 MBPS minimum preferred

AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.

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