Pre-Registration Specialist

Pre-Registration Specialist

This position works under supervision and provides comprehensive support for finance and patient care activities. The Pre-Registration Specialist collects patient intake documents ahead of the appointment which saves time and reduces paperwork. The specialist's responsibilities include but are not limited to answering inbound/outbound calls, collecting patient demographics, which include personal demographics, employment, guarantor, emergency contact information and insurance information. While checking insurance the Specialist verifies insurance information, checks for Medicaid PCP information, answers Medicare Questionnaires, and checks for out of network or out of area coverage. The Specialist directs out-of-network insured patients to Office of Financial Counseling while advising in network patients of their insurance copay and deductible. The Pre-Registration Specialist gives detailed appointment information that includes time, location, and physician information. This position must be able to perform all duties of the Pre-Registration Specialist level and other duties to support patient care activities as required. This position is the network specialist for understanding patient insurance.

Minimum Qualifications:

• High School, GED or formal educational equivalent
• 2 years' customer service or healthcare experience
• Ability to follow oral instructions, read, and write. Computer /basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills.

Preferred Qualifications:

• Associate degree in general studies or related
• One Year in medical office setting

Salary Information: $16.83

Required Documents to Apply: Resume

Optional Documents:

All application materials must be uploaded to the University of Arkansas System Career Site

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