Associate Client Partner - Retail & Consumer Goods (RCG)

About Bristlecone:

Bristlecone is the industry’s largest pure-play supply chain service provider.

As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain.

Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group.

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Equal Opportunity Employer

Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Job Title: Associate Client Partner – Retail & Consumer Goods (RCG)

Job Summary

We are seeking an experienced Associate Client Partner – Retail & Consumer Goods (RCG) to support the growth and management of strategic client accounts. This role is responsible for driving account growth, strengthening client relationships, and collaborating with cross-functional teams to ensure successful delivery and long-term customer success.

Working closely with the Client Partner, Managing Client Partner, Market Head, and Delivery Partner , the Associate Client Partner will play a key role in expanding existing accounts, supporting sales initiatives, and serving as the primary on-the-ground point of contact for clients.

Reporting To: Client Partner or Managing Client Partner

Key Responsibilities

• Farming Account Growth & Sales: Identify growth opportunities within existing accounts and support the creation of targeted pitches, business proposals, and transformation roadmaps
• Build Sales pipeline
• Lead the contract renewal process to maintain partnerships and secure ongoing revenue
• Monitor client health metrics, and identify opportunities for up-selling or cross-selling platform and services
• Client Relations: Act as a secondary point of contact for client executives, facilitating meetings, driving thought leadership, and ensuring high customer satisfaction (CSAT)
• On the ground Client POC and communication owner
• Partner directly with client executives to solve complex business challenges and drive long-term revenue growth, leveraging key leaders / capabilities from Bristlecone
• Represent the client's needs internally while maintaining the profitability of the account
• Cross-Functional Collaboration: Work closely with delivery teams, Studios, and HR teams to execute seamless global projects
• Work closely with Market Head, Client Partner and Delivery partner and take key Account leadership role
• POC for Operational activities - handling client requests, resolving issues, and ensuring deliverables
• Monitor Delivery status and typically works with day-to-day project leads and managers

Reports into a Client Partner or Managing Client Partner

Key KPI:-

1. Account revenue growth YoY
2. CSAT and NPS
3. Profitability and margin improvements
4. Innovation sessions led opportunities
5. Renewal win ratio

Required Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Information Technology, or a related field. MBA preferred.
• Proven experience in client management, account management, consulting, or business development within the Retail and Consumer Goods (RCG) industry.
• Experience managing and growing strategic enterprise accounts.
• Strong understanding of account farming, client relationship management, and enterprise sales.
• Experience supporting contract renewals, account planning, and revenue growth initiatives.
• Excellent executive communication, presentation, and stakeholder management skills.
• Ability to collaborate effectively with cross-functional global teams.
• Strong commercial acumen with the ability to balance customer satisfaction and account profitability.

Preferred Experience

• Experience working with digital transformation, supply chain, ERP, cloud, AI, or enterprise technology solutions.
• Consulting or IT services industry experience.
• Experience supporting global delivery teams and enterprise clients.
• Familiarity with Retail and Consumer Goods business processes and industry trends.