Billing Specialist

Job Description

Job Description

We are looking for a Billing Specialist to join a contract assignment supporting utility billing operations in California. This onsite contract position is ideal for someone who can combine accurate financial processing with responsive customer support in a public-facing environment. The person in this role will manage billing-related activities, assist customers with account questions, and help maintain reliable records and payment tracking from day one.

Responsibilities:
• Manage utility billing activities by preparing charges, reviewing account details, and ensuring customer statements are processed accurately and on time.
• Provide in-person and front-counter service by accepting payments, completing service-related forms, and explaining billing information clearly to customers.
• Respond to customer inquiries regarding account balances, usage activity, and service requests through clear and timely communication.
• Investigate account issues and transaction discrepancies, then take appropriate steps to resolve concerns or recommend corrective action.
• Generate and review billing, payment, and account reports to support daily reconciliation and accurate financial recordkeeping.
• Maintain organized financial and statistical records related to cashiering, receivables, customer accounts, and utility billing transactions.
• Receive, balance, and post cash and check payments while helping ensure daily receipts are properly documented and reconciled.
• Support collection efforts by coordinating follow-up on outstanding balances and assisting with payment arrangement processes.
• Prepare write-off documentation and related account adjustments in accordance with established procedures.• Prior experience in utility billing or a closely related billing environment.
• Working knowledge of accounts receivable processes, payment posting, and billing documentation.
• Experience handling customer payments, billing statements, and account-related questions with accuracy and professionalism.
• Familiarity with billing systems and computerized billing tools.
• Ability to research discrepancies, resolve account issues, and support light collections activity.
• Strong customer service and communication skills for both in-person and written interactions.
• Solid attention to detail with the ability to maintain accurate financial and statistical records.