Client Care Coordinator

Do you thrive in a fast-paced environment where every detail matters and every connection makes a difference? Freedom Home Care is seeking a highly organized, compassionate, and service-driven Client Care Coordinator to join our team at our Mankato headquarters.

This vital role serves as the operational heartbeat of our care team-coordinating caregiver schedules, maintaining accurate client and employee data, and acting as a key liaison between clients, families, and caregivers. The ideal candidate brings strong administrative skills, exceptional communication, and a genuine passion for helping others.

If you're energized by meaningful work, teamwork, and making a real impact behind the scenes, this role was built for you.

Key Responsibilities

Scheduling & Coordination

• Develop and manage caregiver schedules for new and existing clients, ensuring consistent, high-quality coverage
• Monitor and adjust daily schedules in real time to accommodate changes, call-offs, and urgent needs
• Serve as the primary point of contact for day-to-day scheduling communications with clients and caregivers
• Maintain scheduling accuracy in our home care software system (Axis Care), including caregiver logs, shifts, and client profiles

Operational Support

• Ensure timely system updates to support accurate payroll and billing
• Participate in the after-hours/on-call rotation to provide scheduling support outside of business hours as needed
• Assist with general office operations, including answering phones, greeting visitors, and supporting administrative projects

Client & Caregiver Relations

• Build and maintain positive, professional relationships with caregivers, clients, and families
• Provide support and encouragement to caregivers while promoting reliability, accountability, and compassion
• Actively contribute to a collaborative, mission-driven, and respectful team culture

Qualifications

• High school diploma or equivalent required; additional education in healthcare or business a plus
• Previous experience in scheduling, healthcare administration, or home care preferred
• Proficient in Microsoft Office Suite and comfortable using scheduling platforms
• Excellent verbal and written communication skills
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Professional presence with a positive attitude and strong customer service skills
• Flexibility and resilience when responding to unexpected scheduling changes and urgent needs

Preferred Attributes

• Initiative and ownership mindset
• Strong organizational and time management skills
• Calm, solution-focused problem solver
• Compassionate, respectful, and dependable
• Team-oriented with a service-driven heart

Compensation & Benefits

• Competitive salary based on experience
• Paid Time Off (PTO)
• SIMPLE IRA retirement plan with company match
• Health, Dental, and Vision Insurance
• Professional development opportunities
• Internal growth and advancement potential

Join Our Team

At Freedom Home Care, we believe exceptional client care starts with strong internal systems and empowered teams. As a Client Care Coordinator , you'll play a crucial role in making that happen-supporting caregivers, strengthening client relationships, and helping our mission come to life every day.

If you're motivated by meaningful work and want to be part of a local organization that values integrity, service, compassion, and excellence , we invite you to apply.

Apply today and become part of the heart behind the care.