Transportation Coordinator

Transportation Coordinator

The Transportation Coordinator is responsible for planning, organizing, directing, and evaluating all transportation services provided to residents of Carillon. This position ensures safe, efficient, reliable, and courteous transportation for residents attending medical appointments, shopping trips, recreational outings, and other community-sponsored activities. The Coordinator oversees transportation personnel, fleet operations, regulatory compliance, budgeting, and service quality while supporting Carillon's mission of enhancing resident independence, safety, and quality of life.

Carillon fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees, and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask, "Is there anything else I can do for you?"
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

Knowledge and ability:

• Knowledge of transportation operations, scheduling, dispatching, and fleet management.
• Knowledge of applicable transportation safety regulations and industry best practices.
• Strong leadership, coaching, and team-building skills.
• Excellent organizational and time-management abilities.
• Strong budget management and analytical skills.
• Ability to communicate effectively with seniors, families, employees, and community partners.
• Proficiency with transportation scheduling software and Microsoft Office applications.
• Ability to respond effectively during emergencies and changing operational conditions.
• Strong commitment to resident service and safety.
• Physical Requirements
• Ability to assist residents entering and exiting vehicles when necessary.
• Ability to lift up to 50 pounds occasionally.
• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Ability to operate department vehicles when required.
• Ability to work outdoors in varying weather conditions.

Education, experience, & credentials:

• High school graduate or equivalent.
• 3 years of progressive transportation management experience.
• Valid Texas Commercial Driver License with Passenger Endorsement

Personal and public contact:

Will have personal contact with all levels of Carillon staff, residents, family members, vendors, and other elder care professionals.

Physical/mental conditions:

Must be able to sit for up to 50% of the workday. Must be able to stand and walk throughout the community for up to 50% of the workday. Must be able to push or pull 50 pounds unassisted. Must be able to lift up to 30 pounds. Must be able to bend and reach. May be exposed to infectious and contagious diseases.

OSHA Task Category I:

Tasks that involve exposure to blood, body fluids, and tissues.

Compliance:

Responsible for abiding by all Carillon policies and procedures to include the Code of Ethics and the principles and standards set forth for conducting the business and affairs of Carillon, Inc.

Health Insurance Portability and Accountability Act of 1996 (HIPAA):

Responsible for abiding by all Carillon policies and procedures relating to HIPAA.