General Manager

Responsibilities Include:

Team Environment

• Assist to recruit, hire, onboard and develop employees

• Communicate job expectations to employees

• Hold team members accountable for their behavior and performance, addressing concerns promptly

• Support the development of team members

Operational Excellence

• Create and maintain a guest first culture in the restaurant

• Ensure all shifts are appropriately staffed to achieve guest service goals

• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws

• Ensure Brand standards, recipes and systems are executed

• Help prepare and complete action plans; implement production, productivity, quality and guest service standards

• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

Profitability

• Control costs to help maximize profitability

• Execute all in-restaurant marketing promotions in a timely manner

• Execute new product roll-outs including team training, marketing and sampling

• Drive sales goals and track results

Competencies

• Guest Focus

• Passion for Results

• Problem Solving and Decision Making

• Interpersonal Relationships and Influence

• Building Effective Teams

• Conflict Management

• Developing Direct Reports and Others

• Business and Financial Acumen

Skills/Qualifications

• Fluent in English


• Restaurant, retail, or supervisory experience

• Basic computer skills


• At least 18 years of age (where applicable)

• Basic writing skills


• High School diploma, or equivalent

• Math and financial management

We are a small independent Dunkin' Donuts franchisee looking for enthusiastic, hard-working individuals to work in our restaurants!

We offer:

• Competitive pay

• Growth Opportunities

• Flexible hours

• Medical/Dental/Vision Insurance for eligible employees

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.