Customer Care Manager

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa, and Fort Myers/Naples. Job Summary Performs inspections and repairs for completed homes in accordance with product and company warranties and policies to ensure customer satisfaction. Responsibilities Performs Post Closing Customer Visits (PCCV) and other inspections as per departmental and company standards. Completes work orders and provides on-site problem solving to meet customer needs. Contacts and schedules subcontractors to perform work as required. Initiates service work orders, sets appointments, monitors progress and quality, and keeps customers informed. Supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories. Participates in departmental meetings to discuss service issues and improve workflow. Assists in special projects and performs additional duties as required. Requirements Minimum Education/Experience: High school diploma with 1-5 years of related experience and/or training; supervisory experience preferred; knowledge of home building industry advantageous. Skills Computer proficiency Excellent written and verbal communication Customer service skills Competencies Customer focus Approachability Listening skills Time management Composure Conflict management Perseverance Problem solving Work Conditions Travel required; valid driver’s license and good driving record necessary. Benefits M/I Homes offers comprehensive benefits including medical, dental, vision, paid time off, holidays, parental leave, 401(k) options, profit sharing, employee stock purchase, and home purchase plans. We are an EEO/AA employer M/F/D/V, maintain a drug-free workplace, and conduct pre-employment substance testing. #J-18808-Ljbffr