Associate Manager of Parking - OSU Wexxner Medical

Associate Manager The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates. Key Responsibilities Ensure that the guest service experience is delivered exceptionally and consistently on all shifts (15%). Efficiently allocate labor resources to support service delivery, reducing staffing levels if business conditions dictate (20%). Engage in recruitment and hiring processes to ensure best people are selected for the location (15%). Assist the Account Manager in establishing guidelines so employees understand expectations; provide orientation and training; conduct performance appraisals and coaching (20%). Develop cohesive working relationships with the client’s staff; maintain regular meetings and communication; ensure team focuses on exceeding expectations (15%). Understand and drive business metrics for forecasting, productivity, claims, customer service and turnover; ensure accurate revenue reporting; supervise reconciliation at end of shift (15%). Compensation and Benefits Competition, fair, commensurate compensation based on skills, experience, education or training, and location. Employees may be eligible for annual incentive bonuses depending on classification. Benefits: medical, dental, vision, accident, critical illness, hospital indemnity, telemedicine; basic life & AD&D; short-term & long-term disability; 401(k) retirement savings plan. Paid Time Off: accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year; 6 paid holidays and up to 4 paid floating holidays per year. Qualifications Education: Associate’s degree or equivalent degree preferred. Licensure: Valid driver’s license and clean driving record. Experience: Minimum one year related experience in hospitality. Knowledge: Towne Park’s safety and security procedures, driving policies, accident reporting, equipment training, claim check, ticketing, key box training, customer confidentiality, business writing, accounting, metrics, client’s facility and amenities. Skills: Manual transmission driving, computer proficiency (Excel, Word, Outlook); technology and point-of-sale applications; effective presentation; written and verbal communication; ability to handle guest/patient complaints; courtesy, sense of urgency, safety awareness. Authority: Acts independently with minimal supervision; makes day‑to‑day operational and financial decisions; handles hiring and discharging associates; budgets resources only. Working Conditions & Physical Demands Regular speaking, hearing, sitting or standing for extended periods; may run, walk, handle objects, reach, climb stairs, balance; vision requirements; lifting up to 50 pounds occasionally. Travel up to 10% may be required. EEO Statement Towne is an affirmative action, equal opportunity and E‑Verify participating employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. Privacy and Security Towne complies with applicable privacy laws by providing a notice describing the categories of personal information collected, the purposes for which it may be collected and used, the company’s record retention practices, and rights under the CCPA. #J-18808-Ljbffr Towne Park LLC