Associate Customer Service Representative

ReEmployAbility Career Opportunity

Looking for a career, not just another job? Have you built strong customer service skills in retail, restaurants, hospitality, banking, healthcare, call centers, or other service-focused industries? Are you ready to take those skills and grow into a professional career with advancement opportunities?

ReEmployAbility is looking for motivated individuals who are dependable, detail-oriented, and enjoy helping people. We provide training, support, and opportunities to grow within our Service Department. This role is designed as an entry point into the department, allowing employees to gain experience across multiple functions before potentially transitioning into specialized positions based on performance, strengths, and business needs.

No industry experience? That's okay. We're looking for great people with strong customer service skills and a willingness to learn.

Why ReEmployAbility?

We believe great employees can come from many different backgrounds. Some of our most successful team members started in retail stores, restaurants, customer service centers, healthcare offices, and other service-oriented environments. If you're looking for an opportunity to build a professional career, gain valuable business experience, and join a company that promotes from within, we'd love to meet you.

Compensation & Benefits

• $17.00 - $21.00 per hour, starting pay, depending on experience and qualifications
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid holidays
• Ongoing training and development
• Internal growth and advancement opportunities

FLSA Status: Hourly (Non-Exempt), Full-Time

Supervisor: Team Lead Supervises: None

Career Development and Position Placement

This position serves as a developmental role within the Service Department. Employees will receive training in various departmental functions and may be assigned to a specialized position based on demonstrated skills, performance, aptitude, business needs, and available opportunities. Assignment to a specialized role is not guaranteed and will be determined at the discretion of the company.

Essential Functions

• Provide exceptional customer service to clients, participants, nonprofit partners, and internal team members.
• Conduct inbound and outbound phone calls, emails, and other communications to support program operations and resolve inquiries.
• Accurately document interactions, maintain records, and update company systems with strong attention to detail.
• Follow established company processes, client requirements, and departmental procedures to ensure quality and compliance.
• Meet or exceed established productivity, quality, and key performance indicators (KPIs).
• Support administrative and operational tasks, including data entry, account maintenance, correspondence, and follow-up activities.
• Utilize critical thinking and problem-solving skills to address routine issues and escalate concerns as needed.
• Collaborate effectively with team members and adapt to changing priorities and business needs.
• Participate in training and development opportunities to build proficiency across Service Department functions.
• Other duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Accountable, dependable, and punctual.
• Flexible and adaptable to changing business needs.
• Strong computer skills, including proficiency in Microsoft Outlook, Word, and other business applications.
• Problem-solving and critical-thinking abilities.
• Self-motivated with a willingness to learn new processes and responsibilities.
• Ability to work independently and collaboratively in a team environment.
• Display professionalism with co-workers, clients, participants, and external partners.
• Ability to build and maintain professional relationships.
• Ability to receive and apply constructive feedback.
• Successfully pass a background check.

Required Education and Experience

• High School Diploma or equivalent.
• One (1) or more years of customer service, administrative support, call center, healthcare, case management, nonprofit, or other related experience.

Preferred Education and Experience

• Associate's Degree or Bachelor's Degree in Business, Communications, Human Services, or a related field.
• Bilingual (Spanish/English).
• Experience working in a fast-paced customer service environment.
• Experience with workers' compensation, disability management, healthcare, nonprofit organizations, or case management.

Other

• Individual is required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0-15 pounds. Specific vision skills for computer usage and written document reading.

Anyone who is capable of something, can make an impact in the community where they live. ReEmployAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EEO Compliance: ReEmployAbility is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, or other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.