Program Manager, Implementation (Enterprise)

The Program Manager, Implementation (Enterprise) supports the successful onboarding and technical enablement of large, complex healthcare organizations into Aledade's technology ecosystem. Working under the guidance of the Director, this role ensures that complex EHR workflows and integration strategies are implemented effectively and on schedule. The Program Manager is responsible for coordinating and executing implementation workstreams across a portfolio of concurrent enterprise accounts. The ideal candidate brings strong organizational skills, healthcare technology knowledge, and a collaborative approach to navigating complex, cross-functional environments in support of Aledade's value-based care mission.

Primary Duties

1. 1. Implementation Execution: Coordinate and manage enterprise onboarding project workstreams from initiation through go-live. Track milestones, maintain project plans, and proactively surface risks or blockers to the Director of Implementation. Support cross-functional coordination to ensure timely delivery of product and technical commitments.
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   2. Stakeholder & Relationship Support : Serve as the primary technical and operational point of contact for enterprise client stakeholders during the implementation lifecycle. Facilitate collaboration and communication between client teams and internal Aledade teams, ensuring clarity on timelines, action items, and deliverables with client IT teams to ensure seamless data exchange and workflow optimization. Identify and surface enterprise-specific features to ensure Aledade's technical solutions meet the needs of complex healthcare systems.
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   3. Process & Operations. Support the development and maintenance of implementation best practices, templates, and standard workflows for top-tier EHR systems, specifically Epic Ambulatory, to support ACO initiatives. Contribute to process improvement initiatives that enhance efficiency, scalability, and quality across enterprise implementation operations.
      
      
      1. Compliance & Quality: Assist in ensuring adherence to applicable compliance requirements during onboarding, including Certified EHR technology standards and Promoting Interoperability guidelines. Help ensure accurate documentation and clinical quality measure reporting across assigned accounts.
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      2. Performance Tracking. Monitor project-level performance against key metrics. Prepare status updates, reporting outputs, and data summaries in support of organizational goals and leadership visibility. Suggest process improvements to enhance the efficiency and scalability of implementation operations.
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      3. Post-Implementation Transition : Manage the hand-off process from implementation to field teams, ensuring the client is fully equipped for long-term success and continued engagement.
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Minimum Qualifications

• Bachelor's degree in a technical or relevant field. Significant relevant work experience may be accepted in lieu of educational requirements.
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• 6+ years of relevant experience in healthcare technology (focused on implementation/project management).
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• Proven experience with enterprise-level EHR implementations
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• Experience configuring enterprise SaaS applications
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• Knowledge of EHR integration strategies and healthcare industry standards, including FHIR and HL7.
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Preferred KSA's

• Enterprise Project Lifecycle: Deep understanding of the end-to-end implementation process for high-value enterprise accounts, specifically within a SaaS or professional services environment, ideally population health or value-based care tools.
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• Organizational Dynamics: Knowledge of how to navigate complex corporate structures, identifying key decision-makers, influencers, and blockers within large-scale healthcare or legal practices (or similar professional verticals).
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• Conflict Resolution Methodologies: Understanding of various strategies to manage competing priorities and resolve friction between internal product/engineering teams and external client expectations.
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• Strategic Communication: Ability to articulate complex project statuses, technical requirements, and value propositions to diverse audiences, ranging from C-suite executives to end-user administrative staff.
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• Negotiation & Influence: Skilled at gaining buy-in for project timelines and process changes, ensuring that both the client and the internal delivery teams remain aligned on the scope of work.
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• Expectation Management: Expert at setting realistic milestones and proactively communicating potential risks or delays to maintain trust and transparency throughout the implementation lifecycle.
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• Adaptability: Ability to pivot communication styles and project strategies quickly based on the specific culture, needs, and feedback of different enterprise stakeholders.
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• Collaborative Leadership: Ability to lead cross-functional internal teams (Product, Sales, Support) to ensure a unified front is presented to the client, ensuring all stakeholder needs are met without compromising internal resources.
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• EHR Ecosystem Standards: Familiarity with the technical and operational requirements for deploying third-party insights within EHR environments (ideally EpicCare Ambulatory), including an understanding of how these integrations impact clinical workflows and provider experience.
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Physical Requirements

• Occasional travel may be required (approximately 10-25%).
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• Environment: Extensive use of computers and keyboards; sitting for prolonged periods.
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Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

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And much more!

At Aledade, we don't just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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