Fire Protection Service Coordinator (All Locations)

Job Description

Job Description

Fire Protection Service Coordinator 

Our company was founded on the belief that our Associates are the key to success. As a growing leader in fire protection services, we offer numerous career advancement opportunities, industry training, and hands-on experience to help you achieve your professional goals. As we grow, so do you.

Please note, this position is eligible to hire in all of our locations: Valencia, CA; Las Vegas, NV; Reno, NV. 

Summary:

As Fire Protection Service Coordinator, you will play an essential role in supporting service team operations. Your attention to detail, organizational skills, and ability to multitask will contribute to ensuring quality customer service, scheduling service calls, setup, and accuracy in service invoicing. We are looking for someone who maintains accuracy when needing to work quickly, attentive, and customer driven!

Responsibilities:

1. Scheduling & Coordination:

• Manage and organize service appointments, inspections, and maintenance schedules for technicians.
• Assign new service calls, ensuring timely responses to customer requests.
• Review technician time against schedules to ensure accurate timecard tracking.

2.    Client Communication & Support:    

• Serve as the main point of contact for clients regarding service requests, inspections, and follow-ups.
• Provide outstanding customer service and proactive communication throughout the service process. 
  

3.    Service Documentation & Compliance:    

• Maintain accurate service records, ensuring compliance with local, state, and federal regulations.
• Prepare and distribute inspection certificates and reports to clients.
• Ensure all reports meet Authority Having Jurisdiction (AHJ) requirements.

4.    Technician & Service Team Support:    

• Provide technicians with necessary job details, tools, and resources.
• Ensure service account web portals remain up to date and compliant.
  

5.    Inventory & Procurement Management:    

• Manage procurement and inventory of parts required for service work.
• Coordinate with suppliers to ensure timely material availability.
  

6.    Billing & Invoicing:    

• Prepare invoices for services performed, ensuring accurate billing based on technician hours, materials, and job scope.
• Verify all financial calculations for accuracy and completeness.

7.    Training & Development:    

• Assist in onboarding and training new team members on service coordination procedures.
• Provide ongoing guidance to enhance efficiency and compliance.

8.    Reporting & Miscellaneous Tasks:    

• Generate ad hoc reports as requested by leadership.
• Perform additional duties as assigned to support service operations.

Qualifications:

• High school diploma or equivalent; associate degree or industry certification preferred.
• 2+ years of experience in service coordination or schedule (fire protection industry preferred).
• Strong attention to detail and accuracy in data entry and financial calculations.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and Quickbooks (certification preferred).
• Effective communication skills with clients and internal teams.
• Ability to work independently and collaboratively in a fast-paced environment.

Additional Requirements:

• Background Check
• Driver's License MVR
• Pre-employment Drug Testing

At our company, we take pride in fostering a supportive, empowering, and team-oriented environment. We challenge and appreciate our employees, offering opportunities for personal and professional growth. Our Associates are here for the long run—because we value and invest in them. We support charitable causes, conduct team-building exercises, and are committed to excellence in the fire protection industry.

Growth Opportunities and Benefits:

We take pride in fostering a supportive, team-oriented environment where Associates are empowered to grow and succeed. We offer:

• Competitive salary with a comprehensive benefits package.
• 401k with company match.
• Paid training, vacation, and sick time.
• Flexible scheduling options.
• Career advancement opportunities with industry-specific training.
• Support for continuing education and professional development.
• A company culture that values teamwork, innovation, and commitment to excellence.

Join Our Winning Team Today!

Are you an experienced service coordinator looking for an exciting new challenge? Whether you have a background in fire protection or are eager to learn, we want to hear from you! Join our team and be part of a company committed to excellence in Fire, Life, and Safety. Apply today!