Product Manager II

Product Manager IIAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Manager II within PNC's Debit Card Product Management organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Chicago, IL, Wilmington, Delaware, Cleveland, OH, or New York, NY. This is an in-office position.C3 Engagement Strategy and Communications:The engagement strategy and communications team is tasked with developing customer-centric engagement and communication strategies that help customers onboard, engage with, and deepen relationships across Retail Lending products and services. This role supports the planning, organization, strategy and governance of customer engagement initiatives by maintaining communication standards, documentation, processes, and marketing assets. The individual will work across functions to ensure consistency, efficiency, and alignment in customer communications.Responsibilities:Own and maintain centralized repository for customer communications, creative assets, and templates across Retail LendingEnsure materials are organized, up-to-date, and aligned with established standards, requirements and playbooksDevelop, maintain, and continuously improve process documentation, procedures, playbooks, operating guidelines, and best practicesSupport governance activities related to customer engagement and communication programsIdentify process improvements and operational opportunities that enhance team effectiveness and customer experienceOversee customer research and competitive intelligence efforts to maintain a clear understanding of customer needs, behaviors, pain points, and competitive market dynamics.Key skills include:Strong organizational and project management skillsExcellent written and verbal communication skillsCustomer-first mindsetProcess oriented mindset with strong attention to detailAbility to manage multiple priorities in a fast-paced environmentProficiency in project management toolsPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Base Salary: $75,000.00 – $125,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.