Sales Associate - Trek of CLT Lake Norman

Job Description

Job Description

Trek of CLT - Sales Associate

Join Our Team

We’re on a mission to get people on bikes and turn them into the hero of their story.  We believe a happy team translates into excited clients, which is why we encourage you to learn and grow, and give you many opportunities to do so. Trek of CLT is an awesome place to work, infusing passion and personality into the local bike community.  Give us your best, and we’ll give it right back!

We Hire Based On Personality

• Champion-Minded

Do you obsess over providing exceptional hospitality to your clients, always imagining ways to help them grow and win?

• Fiercely Enthusiastic

Does your enthusiasm allow you to inspire others, achieve courageous goals and rise to challenges?

• Purposefully Dynamic

Do you stimulate change and progress with an energetic, positive outlook and new ideas?

What You Will Do

First thing you need to know: this isn’t a typical retail gig. As a Trek Sales Associate, you’ll be on the frontlines helping people have fun by riding bikes. You’ll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.

The pace is fast, the customers are curious, and having an all-for-one, customer-centric team mentality is huge. We value hospitality skills first, and we’d rather hire someone who’s eager to learn than someone who thinks they know it all. If you’re already a bike expert, that’s awesome. If not, we’ll train you. The key is that you know how to treat customers, evaluate their needs, and exceed their expectations.

Miscellaneous Duties

Perform other duties as prescribed by management as needed

Knowledge, Skills + Abilities

• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days.
• Demonstrate passion and ability to assess each customer’s riding level and efficiently guide them to their next level.
• A positive, pitch-right-in attitude and self motivation to help every customer find what they need.
• Focus on exceptional hospitality reaching the goal of being every client’s *favorite* store, not merely the best store.
• A desire to cultivate customer relationships and create your own client base. 
• Genuine passion to grow the bike community at your store by joining group rides and creating community learning opportunities.
• Team player, great collaborator, clear and efficient communicator.
• Drive to continuously learn, improve and grow yourself.
• Exude a passion for serving others.

Position Details

• 40 hours weekly
• Full-Time + benefits