Customer Service Rep, Business Office (Tulsa or OKC)

Position Description:

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Job Posting End Date: June 18, 2026

This opening is for OKC and Tulsa

Applicants must be authorized to work in the United States. ONE Gas does not provide immigration-related sponsorship for this role. This includes direct company sponsorship, entry of ONE Gas as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

What You Will Do

Performs intermediate level of accounting work related to processing customer requests and payments.

Research and reconcile customer account activity utilizing office equipment including:

• Computers

• Microfiche viewers

• Calculators

• Multifunctional devices

• Skip tracing software

• Identify verification software

Assist customers, employees, and others in person, via telephone, and electronic communications with service/refund requests, account inquiries, service/billing/payment disputes, and emergency situations.

Negotiate arrangements for payment of gas bills; provide information about governmental agencies and special assistance programs.

Analyze customer usage and payment history and processes field service orders, Electronic Work Queues, and customer payments.

Maintain logs and records including:

• Customer payments

• Duplicate bills

• Service orders

• Account adjustments

• Accounts requiring follow-up actions

• Bill breakdowns

• Customer complaints

• Social service agency pledges

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

What You Will Need

Knowledge of use and function of office equipment applicable to position including:

• Keyboards such as computers and typewriters

• Calculators

Experience with application of basic arithmetic:

• addition, subtraction, multiplication, and division.

Apply decimals and percentages.

Knowledge of customer service and collection policies and procedures.

Experience and training related to:

• Customer relations/interpersonal skills

• Deposit requirements/payment schedules

• Customer Service System applications

Demonstrated ability to read and write fluently in English.

Preferred Applicable driver's license

Lift or move objects weighing up to 10 pounds 4 5 times a day; up to 20 pounds 1 2 times a day.

React immediately to emergency situations to prevent injury to self and others.

Able to operate tools and equipment required.

Communicate and exchange verbal and written information and instructions.

Visual abilities sufficient to perform job duties.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.

• Paid Time Off

• 401K that is 100% matched up to 6%.

• Profit Sharing Plan

• Paid Parental Leave

• Basic and Optional Employee Term Life Insurance

• Education Assistance and Tuition Reimbursement

Position Requirements:

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.

Job ID: 7221

Functional Area: Customer Service

Position Type: Full-Time Regular

Relocation Provided: No

Location: Oklahoma City, OK

Department: CUSTOMER SVC/OFFICE SUPP

Internal / External: Internal and External

Experience Required: