Business Analyst 3 -- Sales Operations Analyst

Job Description

Job Description

CLIENT HIGHLIGHT
The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.

LOCATION
Plano, Texas, 75023

COMPENSATION
$43.15 per hour

SCHEDULE
Monday-Friday (40 hours)
Fully onsite

CONTRACT TERM
12-month contract with high likelihood of extension or conversion to full-time employee

POSITION OVERVIEW – Business Analyst 3 — Sales Operations Analyst
This role supports the end-to-end sales operations lifecycle for the DA (Decision Analytics) Sales organization, including pipeline management, forecasting, territory planning, and quota administration. The role serves as a key point of contact for sales enablement tools and systems, develops dashboards and reporting to surface sales performance insights, leads process improvement initiatives, administers CRM platforms, and acts as a liaison between the DA Sales team and internal operations, finance, logistics, and analytics functions.

RESPONSIBILITIES
• Support the end-to-end sales operations lifecycle, including pipeline management, forecasting, territory planning, and quota administration
• Partner with Sales, Marketing, Finance, and DA leadership to streamline processes and remove operational roadblocks
• Serve as a key point of contact for sales enablement tools, systems, and processes across the DA organization
• Assist in the development and execution of sales enablement programs, training materials, and onboarding resources to improve seller productivity and effectiveness
• Oversee call center customer service operations for assigned accounts
• Develop, maintain, and enhance dashboards, reports, and scorecards to provide actionable insights on sales performance, KPIs, returns, and business trends
• Conduct deep-dive analyses to identify patterns, gaps, and opportunities within the sales funnel and revenue pipeline
• Translate complex data sets into clear, concise narratives and recommendations for senior leadership and stakeholders
• Monitor data integrity across CRM and related sales systems, ensuring accuracy and consistency of reporting
• Identify and lead continuous improvement initiatives that enhance the efficiency and scalability of sales operations processes, including initiatives to reduce returns
• Document standard operating procedures (SOPs) and best practices for key operational workflows
• Assist in managing cross-functional projects from initiation through completion, ensuring timely delivery and stakeholder alignment
• Support change management efforts related to system implementations, process redesigns, and organizational updates
• Manage and maintain CRM platforms (e.g., Salesforce), including data hygiene, user support, and process configuration
• Collaborate with IT and systems teams to evaluate, implement, and optimize sales technology solutions
• Provide end-user training and support for sales tools and platforms
• Act as a liaison between the DA Sales team and internal operations, finance, logistics, and analytics functions
• Prepare and present operational updates, business reviews, and performance summaries to leadership
• Build strong working relationships with stakeholders at all levels of the organization to ensure alignment and effective execution

REQUIRED QUALIFICATIONS/SKILLS
• Bachelor's degree in Business Administration, Business Operations, or a related field (Master's degree a plus)
• 5+ years of experience in Sales Operations, Business Operations, or a related analytical/operations role
• 3+ years of call center operations experience (strongly preferred)
• Strong proficiency in CRM platforms (Salesforce preferred) and sales enablement tools
• Advanced skills in Microsoft Excel and/or Google Sheets (pivot tables, VLOOKUP, complex formulas, build dashboards in Excel and/or Power BI)
• Demonstrated ability to manage and analyze large datasets and translate findings into actionable business insights
• Proven project management skills with the ability to prioritize and manage multiple initiatives simultaneously
• Strong written and verbal communication skills with the ability to present to executive audiences – Skilled in Power Point is preferred
• Experience working within a Decision Analytics, Data & Analytics, or Technology-driven organization (preferred)
• Familiarity with SQL or other data querying languages (preferred)
• Familiarity with data visualization tools such as Tableau, Power BI, or Looker (preferred)
• Experience supporting sales and contact center operations (preferred)
• Prior experience in a contractor or consulting capacity supporting large-scale enterprise organizations (preferred)
• Familiarity with Agile or project management methodologies (e.g., Jira, Zendesk) (preferred)
• Knowledge on AI tools (preferred)

MUST HAVE
• Vendor Management
• Business Analysis
• Root Cause Analysis