Customer Experience Coordinator

Job Requirements The Customer Listing Coordinator provides customer service, invoicing, and support to promote sales & solve customer issues arising in the Distressed Gear Teams' marketplace stores. The individual in this role will negotiate customer offers on advertised pricing & ultimately make decisions on when to accept or counteroffer based on current market decisions. Monitoring customer feedback, processing orders and selecting optimal shipping methods, answering the teams phone extension, coordinating returns & partial refunds for customers, and helping with the evaluation of trade-ins and returned gear, are all responsibilities presented on a day-to-day. This position plays a key role in fulfilling Sweetwater's promise to our customers and in exceeding those customers' expectations! Primary Functions: Respond to customer inquires, answer product questions, and solve order issues. Process orders daily, coordinate shipments, supply tracking information to the appropriate party, and create invoices. Reschedule listings from cancelled orders and edit listings based on customer feedback & concerns. Evaluate offers by conducting market research and looking up product histories - making good judgement on when to accept, decline, or counteroffer based on market conditions. Answer inbound calls from interdepartmental inquiries. Pitch in with the evaluation of trade-in and returned gear. Skills & Experience Strong music gear knowledge that encompasses most of the equipment we sell. Excellent verbal and written communication skills Critical thinking, problem solving abilities. An analytic mind and research skills. Good people management and coordination skills Customer service experience Sweetwater's "Ideal" Team-Player WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences Get Things Done - Great work ethic and moves with a sense of urgency Obsesses over the Details committed to paying attention to the details Drives Continuous Improvement Always focusing on effective and efficient work and way to get better Develop the Future committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey Sweetwater's culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.