Desktop Support Analyst

Job Description

Job Description

JOB SUMMARY:

• The role supports the Manager of IT Services in various departmental activities aimed at enhancing overall corporate performance.
• Key responsibilities include the design, development, and maintenance of systems, data management, security access, project coordination, and interfacing with other systems.
• Additionally, the role involves gathering and analyzing information, refining processes, and providing end-user support through efficient and cost-effective technology solutions.
• The position requires travel between multiple sites for on-site support, with typically one day spent at each location during the week. A reliable car is essential for this role. The locations to be covered are: Glassboro, NJ; Waterford, NJ; McKee City, NJ; Cumberland, NJ; Millville, NJ; Cape May, NJ

KEY REQUIREMENTS:
Qualifications:

• A four-year Bachelor's degree in Business, Computer Science, or a related field. Significant professional experience may be considered in lieu of the educational requirement.
• A minimum of 2 to 5 years of relevant work experience.
• Proficiency in Windows-based hardware and software applications is required.
• Strong communication and analytical skills are essential.

Technical Skills:

• Active Directory & Windows Server 2000 (or higher)
• Office 2000 (or higher)
• Mobile and cellular technologies (iPad, Tablets, iPhone)
• ServiceNow
• Familiarity with Android-based tablets

Responsibilities:

• Review, evaluate, design, implement and maintain the corporate technology systems.
• Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.
• Ability to communicate complicated technical concepts to non-technical Clients.
• Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
• Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
• Develops specifications according to business requirements.
• Configures system and monitors performance of systems and programs. Install software, patches and new environments as required.
• Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
• Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
• Coordinate and perform all testing of any changes to environment with process owners.
• Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
• Provides technical assistance to 700 internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
• Assist IT Department with other support related issues as required.
• Perform other special projects and assignments as required.
• Perform all duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined may be assigned as required.