Assistant Vice President, Programs

PRIMARY FUNCTION/PURPOSE:

The Assistant Vice President of Programs will provide leadership, direction, and management to Transitional Housing Programs to ensure compliance with all legal, regulatory, and contractual requirements. This individual provides leadership and direction to the Program Directors to ensure the development of strong cohesive program services teams who can sustain and support the vision and mission of the organization by achieving organizational goals.

MINIMUM QUALIFICATIONS:

• Job-related knowledge:
  1. Experience with program development and management, assessment and evaluation, governmental and social services funding, and compliance management
• Job-related skills, including language, mathematical, and reasoning (analytical) skills:
  1. Knowledge of office systems; MS-Office preferred; Process Improvement, Analyzing Information, Strategic Planning, Verbal Communication, Emphasizing Excellence, Attention to Detail, and dealing with multi-site organizational issues
• Intellectual, creative, and/or communication abilities:
  1. Excellent written and oral communication, and organizational skills
  2. Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment
  3. Must be adept and comfortable with crisis management
• Licenses, certifications, and degrees:
  1. Master's Degree in an appropriate human or social service field and at least six (6) years of related work experience in a non-profit executive or upper-management position, or a bachelor's degree in human or social service field and at least eight (8) years of related work experience in a non-profit executive or upper-management position

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Organizational Development:

• Participates in the framing of the vision and direction of current and future programming for the organization in keeping with the organization's strategic goals and objectives
• Participates in the development of new programs
• Establishes and measures organizational performance against goals to ensure families/individuals receive quality services
• Initiates, develops, and revises policies and procedures

Contract and Program Management:

• Manages and oversees assigned CRF Programs
• Leads the Program Directors in developing strategies, which ensure programs are meeting regulatory compliance requirements and DHS contractual obligations
• Collaborates with the AVP of Facility Operations in ensuring that facilities operate in compliance with ECB, DOB, FDNY, etc. regulations

Financial Management:

• Supports the Program Directors inthe development of annual operating budgets and recommending priorities in the budget process
• Collaborates with the Program Directors in ensuring that programs operate within budget
• Collaborates with the AVP of Facility/Operations and the Program Directors in ensuring that programs operate at 95% capacity

Metrics & Performance Management:

• Collaborates with the Program Directors in the development of annual program goals and targets which support the mission and vision of the organization; monitors program performance against goals and supports the Directors in developing strategies to ensure the achievement of goals
• Collaborates with the Program Directors in developing strategies to ensure programs meet/exceeds DHS performance metrics

Continuous Quality Improvement (CQI):

• Collaborates with the Director of Quality Assurance and Program Directors in developing processes and monitoring tools to ensure that programs meet/exceed governmental/funder compliance standards
• Collaborates with Program Directors and the Director of Quality Assurance in reviewing data to identify trends and patterns to inform organizational planning and program development
• Participates in internal audits and in the development of corrective action plans
• Reviews OTDA and DHS audits and participates in the development of corrective action plans
• Leads and/or participates in CQI committees and projects

Staff Management & Development:

• Hires, trains, and provides coaching and support to direct reports; provides on-going performance feedback and reviews in accordance with organizational policies
• Collaborates with Human Resources in addressing staff performance issues
• Promotes collaboration and effective communication amongst staff and between divisions through the development of interdisciplinary teams to achieve organizational goals

Secondary Responsibilities:

• Facilitates effective communication with other staff within the interdisciplinary context, participates as an active member of the Homeless Services Senior Team and contributes to staff meetings
• Ensures CRF programs are implementing good neighbor policies within their local communities
• Liaise with OTDA & DHS with respect to regulatory and contractual requirements
• Represent the organization at external meetings

Position Parameters [other measurable factors]:

• Decision-making responsibilities: May have to make challenging decisions that could impact the program operations; ability to influence key and operational management through well-articulated strategies
• Problem solving responsibility: Exercise a high level of creativity and the ability to think analytically to effectively problem solve with limited information at hand
• Working relationships and contacts: Foster positive relationships with internal contacts which will include interaction with senior leaders, management, employees within other departments, and direct reports; will have contact with current and potential business partners
• Impact/importance of function: Accountable for service delivery for client satisfaction and to increase positive productivity between the organization and the client and ensuring the accurate and timely response to issues or concerns that are identified

OTHER REQUIREMENTS (including Physical Demands):

• May be required to work long hours and a varied schedule
• Traveling throughout various locations in the New York City area
• Lifting and moving objects weighing up to 30 pounds several times a week
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EEO Statement - Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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