Cloud Support Engineer - Top Secret Clearance

Direct message the job poster from Dunhill Professional Search & Government Solutions Sr. Technical Recruiter/Business Development at Dunhill Professional Search & Government Solutions Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties and Responsibilities Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools. Reviews system logs to identify and mitigate system issues. Leverage knowledge base to help troubleshoot, identify and resolve systems issues. Update knowledge base troubleshooting guides and lessons learned as required. Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases. Document system issues resulting in system outages and coordinate change though change management process. Support collaboration across operations, development teams and external partners. Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues. Monitor solution performance according to client specification and SLAs, escalate as needed. Other supporting duties, as directed. Willingness to work overtime and varying hours as required. Minimum Qualifications BS in Computer Science or other technical discipline is preferred. 3 years of operations experience providing application infrastructure support; 2 year performing system administrator support Clearance Requirement Other Job Specific Skills Experience with system administration support tools such as Windows/Linux Experience supporting a 24x7 cloud based environment. Strong interpersonal skills Strong oral and written communication skills Experience in supporting Cloud based environment and tools such as Azure/AWS Experience analyzing, troubleshooting, and providing solutions for technical issues. Ability to problem solve and collaborate with team members. Strong organizational and multi-tasking skills Strong in technical communications with both technical and non-technical peers Able to maintain professionalism under pressure. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries Technology, Information and Media Referrals increase your chances of interviewing at Dunhill Professional Search & Government Solutions by 2x Inferred from the description for this job Medical insurance 401(k) Vision insurance Tuition assistance Get notified when a new job is posted. Sign in to set job alerts for “Cloud Support Engineer” roles. Reston, VA $110,000.00-$135,000.00 1 month ago College Park, MD $200,000.00-$250,000.00 22 hours ago Fairfax, VA $99,008.00-$134,368.00 2 weeks ago Gaithersburg, MD $110,000.00-$150,000.00 1 day ago Arlington, VA $99,008.00-$134,368.00 2 weeks ago Rockville, MD $85,000.00-$100,000.00 2 days ago Security Engineer with Cloud Operations - 100% Remote We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr