Support Engineer

Job Description

Cloud Campaign is shaking up the social media marketing space with our powerful platform built for digital agencies and enterprise companies. Our mission? Make social media management seamless, scalable, and stress-free.

We’re a fast-growing, venture-backed SaaS startup with a tight-knit team that values innovation, transparency, and creating amazing experiences for our customers (and each other). Cloud Campaign was ranked as one of the “Top Small Companies to Work For in Colorado” by BuiltIn during their 2022 annual report. We were recently named as one of Will Reed’s Top 100 Early-Stage Companies to work for in 2023, and Denver Business Journal’s fastest growing company in 2024, as well as Denver and Portland Business Journal’s best places to work 2026!

Core values that we live by

• Win as a Team
• Can-Do Mindset
• Own the Outcome
• Raise the Bar

Role

As a key member of the Customer Success team, you will be responsible for providing technical support and solutions to customers, ensuring seamless integration, data flow, and operational efficiency. This role requires strong problem-solving skills, scripting expertise and a deep understanding of the Cloud Campaign code base, so you can seamlessly interface with our engineering team to discover and implement solutions.

What You’ll Do

• Reproduce and triage bugs like a pro
• Run SQL queries to help with customer data exports and the clean up of data
• Work within AWS to white-label customer accounts, check data, and more
• Manage data piping into our customer success tool — Custify
• Help out with internal IT needs
• Join customer calls to help debug and troubleshoot tricky issues

Qualifications

Required:

• 2+ years of experience as a Support Engineer or in a similar role
• BS or BA in Computer Science or coding bootcamp completion or equivalent
• SQL expertise
• Experience with AWS products (Dynamo, RDS, ACM, EC2)
• Basic understanding of Java code
• Scripting skills (Python or Bash)

Nice to Have:

• Experience with Social Media Marketing Tools
• Strong communication skills both written and verbal
• Collaborative mindset
• Logical/Perceptive, problem-solving, detail-oriented, solution-oriented
• Flexibility/Adaptability/Dealing with Ambiguity

Why You’ll Love It Here

Startup Energy, Real Impact – Your work will directly shape the future of our company and product

Team-Oriented Culture – We believe in balance, transparency, and always learning.

Room to Grow – Equity, leadership opportunities, and the ability to make a big splash in a growing company.

Benefits & Perks:

• 100% employer-paid medical, dental, and vision insurance for employees
• Partial medical coverage for dependents with 100% dental and vision coverage for dependents
• FSA, Short Term Disability & Life Insurance
• Unlimited PTO & Paid Parental Leave
• Stock Options – Share in our company’s success
• Healthy Living Benefits & Technology Stipend
• Yearly Company Retreat & Monthly Fun Events
• Half-Day Fridays & Weekly Office Lunches
• Salary range for this role is $60,000-$80,000 annually

Join us and be part of a company that values innovation, teamwork, and customer success!

Apply today to help shape the future of social media marketing with Cloud Campaign!