H&M Sales Advisor-Jefferson Valley

Job Description As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and providing customers with support and guidance. You will use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service. Willingness to engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories and products in all areas of the store. Ability to effectively promote and sell our products to customers. Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support with commercial or operational actions to reach sales targets with store management team. Fashion & Trend Awareness Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers. Use your product and fashion knowledge to share relevant information with customers. Team & Development Share your service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines and legal requirements in all areas of the store. Give and receive feedback with colleagues to learn, develop and support each other. Participate in relevant onboarding, introduction processes, trainings and courses for your role and future development. Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice and processes. Contribute to a clean and tidy sales floor and back of house, including stockrooms. Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Upkeep and follow best practice for any in-store OMNI services and in-store tech services/tools, e.g. Instore Care App, Click & Collect, Smart Store. Support with opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to the role and responsibilities. Qualifications Passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. Communicative, creative and curious, motivated, flexible, decisive and action-oriented. Enjoy working in a collaborative and dynamic environment. Have sales experience working in a dynamic and collaborative environment you can apply to your role. Experience working with customer service in fashion, retail or other service-related industries. Benefits We offer all employees at the H&M Group attractive benefits with extensive development opportunities worldwide. All employees receive a staff discount card usable on all H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M Home, Other Stories, ARKET, Afound. We also include employees in the H&M Incentive Program (HIP). In addition, each local market offers different competitive perks and benefits that may differ by employment type and country. Other Details Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $17.50 per hour We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, contact us at #J-18808-Ljbffr H&M