Customer Service Associate
Vontas
Vontas is seeking a Manager, Customer Support Operations to provide strategic leadership for the Customer Care team. You will own the Zendesk platform, build reporting infrastructure, and drive continuous improvement. The role requires balancing priorities, developing staff, and aligning with company goals. You will supervise Customer Care Analysts, coach for performance, and establish a scalable training plan with a skills matrix. Travel up to 25% may be required. #J-18808-Ljbffr
Vacancy posted 2 days ago
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