Patient Services Coordinator

Patient Services Coordinator

Easterseals NH is seeking a Patient Services Coordinator to lead and strengthen our growing behavioral health team! We are seeking a highly skilled professional, serving as the first point of contact and support for complex, multi-program Behavioral Health practice.

Qualifications:

• High School education, GED or related experience
• Proficiency with EHR systems and insurance verification processes
• Experience in the area of behavioral health services preferred
• Comfortable working with diverse client populations, including veterans and military families, those experiencing mental health or substance use challenges or with intellectual disabilities.
• Excellent communication, organizational and customer service skills
• Ability to manage competing priorities with a high degree of professionalism and discretion
• Critical thinking and problem-solving skills
• Experience supporting providers with complex schedules across multidisciplinary teams
• Familiarity with trauma informed care
• Valid driver's license and reliable transportation

Essential Responsibilities:

• Answer multi-line phone system, triage calls appropriately, and provide accurate information to clients, families and referral sources.
• Greet and check in clients across multiple behavioral health service lines, ensuring a supportive and respectful client experience.
• Collect and enter sensitive demographic, insurance and clinical data accurately into the EHR system. Verify demographic information at every visit.
• Manage referrals by ensuring appointments are scheduled and services are provided, by responding to referring entities, and by documenting status and management of wait list.
• Maximize utilization of Clinician schedules by scheduling and confirming appointments across multiple providers, services and locations, maintaining complex calendars with a high degree of accuracy.
• Daily verification of insurance eligibility and benefits using payor portals, phones systems, electronic health record integrations.
• Coordination with matrix partners to provide insurance coverage verification and collection of copayments, coinsurance and/or client balances.
• Provide administrative assistance to include answering telephones, copying, scanning, producing letters, reports and related documents and distribution of incoming mail and other correspondence.
• Ensure each client has all required paperwork completed and signed, including consents, releasees, intake forms and program-specific documentation, in compliance with agency policies and payer requirements.
• Communicate effectively with clinical teams to coordinate care, resolve scheduling conflicts and assist in crisis workflow as needed.
• Maintain strict confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations.
• Support billing and front-end revenue cycle functions by identifying coverage issues and educating clients on copayments and deductibles.
• Review of any and all financial obligations, fees, financial arrangements for services provided, collection and posting of fees and co-pays.
• Contribute to the development and improvement of office workflows, promoting operational excellence and client satisfaction.
• Ensures compliance with state regulations and licensing standards as well as department and Agency policies and procedure.
• Review documents and assist managers with special projects as required.
• Maintain an organized workspace, storage and office area. Order supplies and arrange for maintenance of all office equipment, when necessary.
• Maintain petty cash, completing monthly reporting to ESNH Finance.

Hours: This is a full-time

Compensation: $19.40 an hour

What's in it for you? We offer a comprehensive benefits package for full-time, eligible employees, including:

• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice. For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.