Customer Service Rep - 401 N State St

Job Description

We're looking for an enthusiastic and customer-focused Customer Service Representative to join our team at our Litchfield location (401 N State St). In this role, you'll be the friendly face and voice of our organization, delivering exceptional service to every customer interaction. This is an excellent opportunity to develop your customer service skill set while working in a collaborative, supportive environment where your contributions directly impact customer satisfaction and business success.

• Answer incoming phone calls and inquiries in a professional and courteous manner
• Process customer orders accurately and efficiently while maintaining attention to detail
• Complete cash transactions and handle payment processing with precision
• Provide customers with an outstanding service experience by addressing their needs and resolving concerns with empathy and problem-solving skills
• Maintain a clean and organized work environment according to company standards
• Lift and carry items up to 25 lbs as part of regular job duties
• Multitask effectively during peak hours while maintaining service quality
• Follow company procedures and directions consistently
• Collaborate with team members to ensure smooth operations and customer satisfaction
• Demonstrate reliability and punctuality in all scheduled shifts

Qualifications

• Ability to follow directions and adhere to company policies
• Excellent verbal communication skills and a friendly, professional demeanor
• Flexibility with scheduling, including availability for weekend and holiday shifts
• Physical capability to lift up to 25 lbs regularly
• Strong customer service orientation with genuine empathy for customer needs
• Proficiency in basic computer systems and point-of-sale (POS) equipment (training provided)
• Solid time management and multitasking abilities
• Attention to detail in order processing and cash handling
• Positive attitude and a genuine smile—essential for customer interactions
• Reliability, punctuality, and professional work ethic
• Ability to work collaboratively within a team environment
• Problem-solving mindset and resilience in a fast-paced setting

**Note:** MBR Management Corporation is an equal opportunity employer. All applicants must pass a pre-employment drug test and criminal background check.

Additional Information

All your information will be kept confidential according to EEO guidelines.