Principal, AI Strategy & Analytics
Genesys
- # Principal, AI Strategy & AnalyticsApplylocations: North Carolina, USA: Indiana, USAtime type: Full timeposted on: Posted Todayjob requisition id: JR111400**Be the one building AI-powered experiences where they matter most.**At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. The Principal, AI Strategy & Analytics is a senior strategic advisory role responsible for helping customers and internal teams identify where AI can create measurable business value, how that value should be quantified, and how outcomes should be validated over time.This role combines executive-level consulting, customer experience strategy, quantitative analysis, value realization, and AI transformation expertise. The Principal will help shape outcome-led AI engagements by translating business goals into measurable opportunity areas, KPI frameworks, value models, and prioritized recommendations.This individual will work across business, operational, analytical, and technical domains while partnering closely with Professional Services, Customer Experience Advisory, Technical Account Managers, Customer Success leadership, and other internal teams. The role is focused on strategy, measurement, and decision support — not product management, sales ownership, or implementation delivery.The ideal candidate is a strong executive communicator and analytical problem solver who can bring structure to ambiguous customer situations, use data to clarify opportunity areas, and help teams define what success should look like before, during, and after AI adoption.## **Key Responsibilities:**### *Strategic AI Advisory and Outcome Alignment** Engage with executive stakeholders and internal teams to align AI initiatives with measurable business objectives.* Lead strategic advisory engagements focused on AI adoption, value realization, customer experience transformation, operational improvement, and outcome definition.* Facilitate executive workshops, AI strategy sessions, value realization discussions, and outcome-focused planning activities.* Translate customer business goals, operational constraints, and experience challenges into practical AI opportunity roadmaps.* Help customers and internal teams prioritize AI use cases based on value potential, feasibility, readiness, data availability, and measurable impact.* Develop clear narratives that connect AI capabilities to business outcomes, operational performance, customer experience improvement, and long-term value realization.### *Outcome Intelligence and Analytics** Develop KPI frameworks, value realization models, measurement strategies, benchmarking approaches, and business impact models.* Analyze customer operational, journey, interaction, digital, routing, bot, and experience data to identify friction, constraints, and improvement opportunities.* Establish baseline measurement approaches that help customers understand current-state performance before AI initiatives are scaled or optimized.* Create executive-ready reporting, scorecards, business cases, and analytical summaries that quantify AI impact and identify opportunities for improvement.* Apply statistical, analytical, and modeling techniques to evaluate trends, performance drivers, adoption gaps, and optimization opportunities.* Support before-and-after measurement strategies that help determine whether AI initiatives are producing meaningful business change.### *AI Strategy and Value Realization** Evaluate customer readiness for AI adoption, including operational maturity, data availability, reporting capability, KPI clarity, governance, and organizational readiness.* Develop phased AI transformation strategies that help customers move from experimentation to measurable impact.* Identify opportunities to improve customer experience, operational efficiency, self-service effectiveness, routing performance, agent productivity, and adoption of AI-enabled capabilities.* Help customers validate whether existing AI investments are producing expected value and identify where tuning, redesign, enablement, or operating model changes may be needed.* Provide thought leadership on outcome-led AI, value realization, AI readiness, customer experience optimization, and measurable transformation.### *Methodology and Practice Development** Contribute to the continued development of the AI Outcomes methodology, including outcome intelligence, applied AI, and outcome engineering frameworks.* Create repeatable tools, accelerators, playbooks, KPI libraries, value models, assessment methods, and analytical templates that improve consistency and scalability.* Develop practical guidance that helps internal teams frame customer conversations around measurable outcomes rather than standalone capabilities.* Mentor consultants, strategists, delivery leaders, and customer-facing teams on outcome-driven AI strategy, KPI mapping, and value realization approaches.* Help establish common language, reusable frameworks, and repeatable methods for defining, measuring, and optimizing AI outcomes.### *Cross-Functional Partnership** Partner with Professional Services, Customer Experience Advisory, Technical Account Managers, Customer Success leaders, and other internal teams to support complex customer scenarios.* Support high-priority customer situations, including strategic opportunities, executive escalations, renewal support, adoption challenges, and complex transformation initiatives.* Provide strategic and analytical support to help execution teams move forward with clearer goals, stronger measurement plans, and better prioritization.* Represent the NACS AI Strategy Team as a subject matter expert in customer meetings, internal enablement, leadership discussions, and thought leadership activities.## **Required Qualifications:*** Bachelor’s degree in Business, Economics, Mathematics, Statistics, Data Science, Computer Science, Engineering, Operations Research, or a related field.* 10+ years of experience in consulting, analytics, AI strategy, customer experience transformation, digital transformation, value realization, management consulting, or a related field.* Demonstrated experience leading executive-level strategic engagements or advisory conversations.* Strong quantitative and analytical background with experience applying data to business decision-making.* Experience developing KPI frameworks, ROI models, value realization strategies, business cases, performance measurement programs, or benchmarking methodologies.* Strong understanding of AI, automation, customer experience, analytics, digital engagement, and transformation concepts.* Ability to analyze imperfect or incomplete data and turn it into practical, defensible recommendations.* Exceptional executive communication, facilitation, storytelling, and presentation skills.* Ability to translate complex technical, analytical, and operational concepts into business-focused recommendations.* Proven ability to influence senior stakeholders and drive alignment across multiple teams or functions.## **Preferred Qualifications:*** Advanced degree such as MBA, MS Analytics, Data Science, Economics, Engineering, Statistics, Operations Research, or related field.* Experience with consulting, advisory, strategy, or transformation organizations.* Experience in customer experience, contact center, CCaaS, SaaS, digital transformation, AI, analytics, or automation industries.* Familiarity with Genesys Cloud, conversational AI, predictive routing, workforce engagement, customer journey analytics, agent assist, knowledge, bots, or AI-enabled customer experience platforms.* Experience applying statistical analysis, experimentation, optimization techniques, operational research, or causal measurement approaches to business problems.* Experience with contact center metrics such as containment, AHT, FCR, transfer rate, escalation rate, abandon rate, service level, agent utilization, customer effort, CSAT, NPS, and adoption metrics.## **What Makes This Role Different:**This is not a traditional consultant, product manager, sales engineer, or implementation lead role. The Principal, AI Strategy & Analytics serves as a strategic advisor, quantitative problem solver, and value realization leader focused on helping organizations answer five critical questions:* Where can AI create meaningful business value?* Which opportunities matter most?* How should success be measured?* What data is needed to validate impact?* How do we optimize continuously after launch?Success in this role is measured by the ability to create clarity, define measurable outcomes, improve decision quality, and help customers and internal teams connect AI initiatives to real business change.**Compensation:**This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $161,500.00 - $283,900.00**Benefits:*** Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments
- J-18808-Ljbffr Genesys
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Principal, AI Strategy & Analytics in Raleigh, NC vacancy
$160k
...We are seeking Principal Consultant - AI Strategy to lead strategic AI engagements with State, Local, and Education (SLED) agencies. This role works... ...AI and platform teams. Collaborate with delivery, analytics, and operations teams to support transition from strategy...PrincipalLocal areaRemote workMAXIMUS
Raleigh, NC4 days ago- Genesys is looking for a Principal, AI Strategy & Analytics in North Carolina. This senior advisory role involves leveraging AI to drive measurable business value. The ideal candidate will lead executive engagements, develop KPI frameworks, and utilize analytics to enhance...SuggestedRemote jobFlexible hours
- Principal, AI Strategy & Automation ArchitectSkip to main contentThis site uses cookies and related technologies, as described in our privacy policy, for purposes that may include site operation, analytics, enhanced user experience, or communicating job openings. You may...PrincipalWork from homeWorldwideFlexible hours
- ...Data Scientist Director for its Consumer Banking Customer Data & Analytics team. You will support the American Dream Initiative by... ...requires leading a high-performing analytics team, defining the strategy, and collaborating with various stakeholders. Candidates must...Suggested
- ...Financial Services & Insurance Principal Data Scientist Job... ...probabilistic modeling. Partner with AI Engineering teams to... ...Design feature engineering strategies and modeling pipelines using... ...reproducibility. Lead advanced analytical techniques such as causal...PrincipalRemote work
Sedgwick
Raleigh, NC1 day ago $118.3k - $219.8k
...Principal Data Scientist I Are you looking to develop your Data... ...Acting as a leader for analytic project and result sharing... ...optimization), RAG Embedding strategies and semantic search systems... ...enhanced intelligence Agentic AI architecture, multi-step reasoning...PrincipalLocal areaRELX Group plc
Raleigh, NC4 days ago$120k - $140k
...patient’s request for their medical records to powering the AI revolution in healthcare, Dataventers are building the future... ...change in healthcare. What We’re Looking For: As the Commercial Strategy and Analytics Manager at Datavant, you will play a crucial role within our...- ...Overview The Principal AI Architect is a senior technical leadership role responsible for... ..., data‑driven solutions that power analytics, machine learning, and next‑generation... ...buy vs. build, model selection, hosting strategies, and vendor integrations. Ensure AI...Principal
First Citizens Bank
Raleigh, NC2 days ago - ...building, and operating secure, scalable AI/ML and Generative AI (GenAI) platforms in... ...and execute the AI/ML and GenAI platform strategy aligned to enterprise architecture, security... ...degree in computer science, analytics, data engineering, finance, or equivalent...Shift workDay shift
- ...Sr. Analytics Engineer Raleigh, NC Apply Who We Are: At Bandwidth, we shape how... ...impactful. And as communications shifts to AI, we're the infrastructure layer making it... ...modeling: Define semantic modeling strategy and patterns (entities, relationships, governed...Shift work
Bandwidth
Raleigh, NC1 day ago - 慨正橡扯 is seeking an Analytics Solutions Associate to join their Branch Channel Analytics team in North Carolina. This... ...execution, driving measurable sales impact through AI and analytics. You will own analytics strategies, collaborate with various stakeholders, and develop...
$146k - $241k
...Position Overview The Principal Data/AI Engineer helps drive the technical strategy and architecture of enterprise-scale data and AI platforms that power mission-critical data products, analytics, and AI-driven solutions. In this role, you will operate as a technical...PrincipalRemote workWork from homeFUJIFILM Corporation
Raleigh, NC3 days ago$115.4k - $192.3k
...provider of information-based analytics and decision tools for... ...Our company leads in deploying AI and advanced technologies to... ...the Role : As a Consulting Principal AWS Cloud Engineer, you will... ..., capacity planning, tagging strategies, and FinOps practices. Experience...PrincipalTemporary workLocal areaImmediate startRemote workFlexible hoursLexisNexis
Raleigh, NC9 days ago- ...rapidly growing global company? As the Principal Solutions Architect you will be responsible for translating enterprise data strategy into scalable, secure, and high‑performing... ...cloud‑native data platforms that enable analytics, AI/ML, and data democratization. If you’re...PrincipalLocal area
GXO Logistics, Inc
Raleigh, NC2 days ago - ...Python and Kubernetes Software Engineer - Data, AI/ML & Analytics Join to apply for the Python and Kubernetes Software Engineer - Data, AI... ...person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and...Full timeLocal areaRemote workWork from homeWorldwide
Canonical
Raleigh, NC1 day ago - ...organization is advancing the frontier of agentic AI, deploying digital workers that transform forecasting, analytics, and decision support. As Vice President, you... ...impact across finance workflows. You will shape strategy, architect robust systems, and mentor teams to deliver...Principal
$118.3k - $219.8k
...provider of information-based analytics and decision tools for professional... ...Our company leads in deploying AI and advanced technologies to... ...Role : As a Senior Consulting Principal AWS Cloud Engineer, you will provide technical strategy, deep AWS expertise, and...PrincipalTemporary workLocal areaImmediate startRemote workFlexible hoursLexisNexis
Raleigh, NC9 days ago- ...Product Owner is a highly visible principal-level product leader,... ...delivery and adoption of enterprise AI initiatives, platforms, and... ...serves as the bridge between strategy and execution, ensuring AI... ...experience delivering AI, Data, Analytics, Cloud, or Digital...Principal
$122.7k - $317.2k
...We Are: Accenture Strategy — where bold ideas meet relentless execution. We sit at the... ...to change, but define it. In an era where AI is rewriting every industry playbook, we... ...and a client deliverable — using advanced analytics, generative AI, and intelligent automation...Live inWork at officeLocal areaAccenture
Raleigh, NC1 day ago- ...possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence... ...and align our solutions with their AI strategy. Prototype and develop AI solutions... ...Bachelor’s degree in Engineering, Data Analytics, Industrial Engineering, Computer Science...Full timeWork experience placementInternshipWork at officeLocal areaImmediate startRemote workFlexible hours
- ...world, we shape the energy systems of today and tomorrow. AI Automation and Advanced Analytics Expert About the Role Location: United States of... ...and implement data collection systems, analytics, and strategies to optimize statistical efficiency and data quality, with...Full timeWork at officeLocal areaRemote workVisa sponsorship
$126.2k - $264.1k
...they impact delivery, and leverage emerging AI technologies to drive efficiency,... ...and operationalization. • Define program strategy, scope, milestones, success metrics, and... ...metrics, KPIs, operational insights, and analytics to drive decision-making. • Proven ability...PrincipalTemporary workFlexible hoursOracle
Raleigh, NC2 days ago- ...the organization's transition to a data-first approach, leveraging data to drive content strategy and operational excellence. The successful candidate will have a strong analytical background, experience with data tools like Tableau, and excellent communication skills....
- ...Principal Systems Analyst Anywhere Type: Contract Category... ...Support phased migration strategies designed to minimize operational... ...lakes, reporting platforms, or analytics systems (preferred).... ...utilizes artificial intelligence (AI) tools as part of its initial...PrincipalHourly payContract workLocal areaRemote work
Eliassen Group
Raleigh, NC2 days ago - Dormont Manufacturing Co is seeking a Senior Product Marketing Manager for their Analytics portfolio, based in Raleigh, NC. You will lead the go-to-market strategy, messaging, and competitive positioning to drive pipeline growth in a fast-paced environment. The ideal candidate...
- ...information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster... ...plays a foundational role in advancing Teradata’s AI-first strategy by transforming how software is built and operated....PrincipalPermanent employmentFlexible hours
- ...science methods and a passion for Agentic AI, and human-in-the-loop (HITL) multi‑agent... ...! We are looking for Associate Principal AI Data Scientists eager to utilize their... ...ll play a pivotal role in shaping our AI strategy and driving the co‑development of sophisticated...PrincipalWork at officeRemote work
Dormont Manufacturing Company
Raleigh, NC4 days ago - JOB DESCRIPTION Join our Distribution Analytics Strategy Team as a Quant Analytics Vice President and play a pivotal role in optimizing our Branch... ...leveraging Large Language Models (LLMs) and related AI technologies to drive business insights and process efficiencies...
$126.2k - $264.1k
...organizations and proactively drive mitigation strategies. Create scalable operational metrics,... ...teams. ~ Excellent organizational, analytical, communication, and stakeholder... ...innovations to life-saving care. And with AI embedded across our products and services...PrincipalTemporary workFlexible hoursOracle
Raleigh, NC6 days ago- ...This role offers the chance to grow your analytics toolkit, expand your influence across payments... ...Excel and PowerPoint. Exposure to AI/ML concepts and experience applying them... ...of disciplines from data governance and strategy to reporting, data science and machine learning...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Principal, AI Strategy & Analytics. Be the first to apply!
Related searches
- senior principal cloud computing engineer Raleigh, NC
- senior principal scientist Raleigh, NC
- principal cloud computing engineer Raleigh, NC
- epic principal trainer Raleigh, NC
- principal Raleigh, NC
- principal architect Raleigh, NC
- principal data scientist Raleigh, NC
- principal network administrator
- principal data analyst
- principal analytical consultant