Residential Service Plumber

Job Description Job Title: Residential Service Plumber Location: Austin, TX Company: McCullough Austin Plumbing LLC About Us McCullough Heating, Air Conditioning & Plumbing is the largest family-owned residential HVAC & Plumbing service provider in Austin, TX with a sterling reputation built over 40 years. We are dedicated to not only providing top-notch service but also educating and engaging our community. As a Residential Service Plumber, you will be a critical part of our team, ensuring our customers receive world-class service. Why Join Our Team? We are a company that values integrity, professionalism, and community. You will be part of a supportive team where your contributions make a real impact. We invest in your growth with ongoing training and career development. Our reputation for five-star service means you’ll be proud to wear our name. Key Responsibilities You will perform plumbing maintenance, Installations, diagnostics, and repairs in residential settings. Your role requires a commitment to quality, strong technical skills, and the ability to communicate solutions effectively to our customers. Service Excellence: Perform plumbing diagnostics, repairs, installations, and maintenance in residential and light commercial settings with accuracy and efficiency. Document work performed and communicate effectively with team members and customers. Customer Focus: Build lasting relationships with customers by providing professional, friendly, and transparent service and education. Technical Proficiency: Maintain up-to-date knowledge of plumbing technologies and best practices. Stay informed to ensure compliance with safety protocols, local codes, and company procedures. Sales and Recommendations: Identify opportunities for upgrades, maintenance plans, and accessories that enhance the customer experience. Professionalism: Represent the company with a polished appearance, courteous demeanor, and strong work ethic. Respect customer property and leave work areas clean and orderly. Team Collaboration: Work closely with the HVAC service and sales departments along with management to achieve team goals and exceed customer expectations. Community Involvement: Participate in community events and initiatives as part of our commitment to giving back to the Austin area. Qualifications Experience: Minimum 2 years of residential plumbing experience. Certification: Tradesman, Journeyman or Master Plumbing License Skills: Strong diagnostic and troubleshooting abilities, excellent communication, and customer service skills. Physical Demands: Ability to work in varying environments and lift up to 50 lbs. Work Ethic: Punctual, reliable, and self-motivated, with a commitment to excellence. Technology Proficiency: Familiarity with service management software (ServiceTitan preferably), mobile devices, and diagnostic tools. Compensation & Schedule Monday through Friday Commission based: Up to 20%, 18% guaranteed and 2% bonus for efficiency & reviews Benefits 401(k) w/ company match Health insurance ($0 Ded / $0 Copay / $0 Coins) Dental insurance Vision insurance Life insurance STD / LTD insurance Critical illness / Accident insurance Paid time off Employee assistance program Paid training and ongoing professional development Dispatch from home Company vehicle and fuel card Referral program #J-18808-Ljbffr McCullough Heating and Air Conditioning