Change Management

Partner With Us " ,"library":"fa-solid"},"toggle":"burger"}" data-widget_type="nav-menu.default"> About Our Mission Leadership Careers Services Strategy & Transformation Advisory Enterprise Resource Planning Transformation Customer Information System Modernization Organizational Change Management Lean & Agile Coaching Program & Project Management Data & Analytics Technical Solution Delivery Salesforce AWS Oracle SAP M&A, PMI and Deal Due Diligence Quality Management Industries Energy & Utilities Life Sciences Healthcare Our Insights Our Insights Case Studies Events About Our Mission Leadership Careers Services Strategy & Transformation Advisory Enterprise Resource Planning Transformation Customer Information System Modernization Organizational Change Management Lean & Agile Coaching Program & Project Management Data & Analytics Technical Solution Delivery Salesforce AWS Oracle SAP M&A, PMI and Deal Due Diligence Quality Management Industries Energy & Utilities Life Sciences Healthcare Our Insights Our Insights Case Studies Events Partner With Us ","library":"fa-solid"},"toggle":"burger" data-widget_type="nav-menu.default"> About Our Mission Leadership Careers Services Strategy & Transformation Advisory Enterprise Resource Planning Transformation Customer Information System Modernization Organizational Change Management Lean & Agile Coaching Program & Project Management Data & Analytics Technical Solution Delivery Salesforce AWS Oracle SAP M&A, PMI and Deal Due Diligence Quality Management Industries Energy & Utilities Life Sciences Healthcare Our Insights Our Insights Case Studies Events About Our Mission Leadership Careers Services Strategy & Transformation Advisory Enterprise Resource Planning Transformation Customer Information System Modernization Organizational Change Management Lean & Agile Coaching Program & Project Management Data & Analytics Technical Solution Delivery Salesforce AWS Oracle SAP M&A, PMI and Deal Due Diligence Quality Management Industries Energy & Utilities Life Sciences Healthcare Our Insights Our Insights Case Studies Events Job posting Oracle Customer Care & Billing – OCM LEAD Main and Mission is a rapidly growing energy and utilities consulting organization and have positions available for those who want to be part of a growth journey, empathize with one another, and deliver high-quality solutions.. We are seeking a highly skilled and motivated OCM Lead to join our team for a critical role involving the implementation and management of Oracle Customer Care and Billing (CC&B) systems for a utility company based in North America. The ideal candidate will have a strong background in change management, possess excellent leadership skills, and have a comprehensive understanding of the Oracle CC&B platform. The OCM Lead will be responsible for overseeing the planning, execution, and monitoring of change management strategies, while ensuring the seamless integration and the adoption of the Oracle CC&B system within the organization, on time and within budget. In a position of professional influence, you will frequently operate at the leading edge of technology, exercising creativity and independent judgement in helping drive a successful implementation through industry best practices, product knowledge, and business acumen. The successful candidate should possess in-depth knowledge of the utility industry and be able to demonstrate, through direct experience, the ability to lead and deliver change initiatives across various Oracle implementations. Key Responsibilities Develop and execute comprehensive change management strategies tailored to the specific needs of the organization, including communication plans, stakeholder analysis, and training programs. Collaborate with key stakeholders, including utility executives, departmental heads, and end-users, to ensure alignment with project goals and objectives, and to foster a culture of engagement and buy-in from the organization. Oversee the design and delivery of training programs for end-users to ensure a smooth transition to the Oracle CC&B system, while providing necessary resources and support through the training process. Identify potential risks and challenges associated with the implementation of the Oracle CC&B system, and develop proactive strategies to mitigate these risks, ensuring minimal disruption to operations. Establish key performance indicators (KPIs) to assess the effectiveness of the change management strategies, and regularly monitor and report on the progress of the implementation. Maintain comprehensive documentation of the change management process, including reports, analysis, and feedback while providing regular updates to project stakeholders and management. Provide guidance and leadership to the change management team, while fostering a collaborative and supportive work environment to ensure the success of the program. Continuously evaluate the effectiveness of the change management strategy and processes to identify potential areas for improvement and optimization to enhance the overall implementation process. Serve our clients as a trusted advisor, leveraging best practices in the industry with Oracle solutions. Partner with client business leadership to educate their organization on key changes to current business processes. Map client requirements to standard C2M business processes forming the basis of subsequent billing and rates process-based discussions. Conduct business process workshops to intimately understand existing client billing and rates processes, determine future state goals, and identify gaps. Provide solution options, knowledge- and experience-based recommendations, and projected impacts to address billing and rates business process gaps. Document future-state business process definitions, required configuration, and functional designs for necessary extension development. Implement, and unit and string test necessary configuration. Support functional system and integration testing and training activities related to their respective functional area of expertise. Execute and enforce the project issue and risk identification, troubleshooting, decision-making, mitigation, and escalation processes to ensure quick and effective problem resolution. Execute and enforce environment management discipline ensuring efficient management of billing and rates configuration. Support go-live and deployment activities associated with billing and rates functionality and processes. Preferred Qualifications Minimum of 8 years of experience in change management, preferably in the implementation of Oracle Customer Care and Billing (CC&B) systems in the utility industry. Strong understanding of Oracle CC&B functionalities and configurations. Implementation experience with Oracle Utilities Customer Solutions or relevant competing software: Customer Care and Billing (Oracle CC&B) Customer to Meter/Customer Cloud Service (C2M / CCS) Meter Data Management/Meter Solution Cloud Service Billing Cloud Service Excellent leadership and interpersonal skills with the ability to effectively communicate and collaborate with a diverse set of stakeholders. Either direct employment with a utility or deep knowledge of utility business processes gained through consulting. Knowledge of the Meter to Cash process. Certification in change management (ex: Prosci, ACMP) is a plus. 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