Field Supervisor, Mental Health Services

About The Role The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients — overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands-on support is needed. Field Supervisor Pay: Starting at $20/hour About The Role The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients — overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands-on support is needed. What You'll Do Client Onboarding & Compliance Complete DMH new client openings, including all required paperwork and documentation Conduct 2 hours of on-the-job training for each new Personal Assistant (PA) Ensure adherence to care plans, agency policies, and applicable regulations Direct Care Support Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties Caregiver Oversight Schedule and perform in-field caregiver evaluations Recognize and reinforce strong performance; identify areas needing improvement and provide coaching, in coordination with the Program Manager Quality Assurance Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans General Support Assist with general office tasks as assigned Follow departmental policies, safety protocols, and infection control measures Perform other duties as assigned by the Program Manager What You'll Need High school diploma or equivalent required; some college or post-secondary education preferred Reliable transportation and a working phone #J-18808-Ljbffr Phoenix Home Care and Hospice