Clinical Service Specialist - Woodbury, MN

Clinical Service Specialist - Woodbury, MN Join Vivo Infusion® as a Clinical Service Specialist in Woodbury, MN. We are seeking a motivated and detail-oriented individual with a strong healthcare administrative background to help our Infusion team provide outstanding patient care. Overview In this role you will manage front‑end operations, maintain a clean and organized workplace, process payments, coordinate patient appointments, verify insurance benefits, and secure authorizations. You will work independently and collaborate closely with clinical staff to ensure smooth operations. Responsibilities Answer phone calls, greet patients, and keep the reception area tidy. Manage patient schedules, review cancellations, reschedule treatments, and communicate changes to Clinical Operations Manager and nursing staff. Handle deliveries and invoices, verify accuracy, and submit for payment authorization. Coordinate follow‑up infusion appointments with the Patient Care Navigator team. Obtain and file medical records from referring providers, maintaining HIPAA compliance. Use information systems to maintain statistical records and prepare reports for the Clinic Manager. Assist with clinical inventory management. Build positive relationships with staff, referring physicians, ancillary departments, and external agencies. Qualifications High School graduate or equivalent. Minimum 2 years of administrative experience in a healthcare setting. Medical Assistant certification or experience in a medical office (preferred). At least 1 year of experience with insurance authorizations, benefits verification, and billing (preferred). Working knowledge of medical terminology. Active CPR/BLS certification prior to starting work. Typing skills of 50+ wpm, computer literacy with MS Office, and proficiency with office equipment. Potential travel to other local Vivo clinics as needed. Compensation Pay Range: $20.00 – $24.00 / hr. Bonus Plan Target: 5% annually (performance based). Private Equity for the Greater Good – Company‑wide Employee Ownership Program. Benefits Medical, Dental, Life, Vision. Option for HSA with Employer Contribution. 401(k) with match up to 4%. PTO: Accrual of 4+ weeks/year, buy‑back program, and PTO donation program. Wellness Reimbursement Program – $360 annually. Employee Referral Bonus – uncapped potential. Tuition Assistance Program. Employee Assistance Program (employer‑provided). Short‑ and long‑term disability coverage (employer‑provided). More benefits available. Employment Type & Schedule, FLSA Status Full‑Time Monday – Friday | 7:45 am – 4:30 pm Non‑Exempt Reports to Clinical Operations Manager Location 652 Bielenberg Drive, Suite 101, Woodbury, MN 55125 Legal and Accommodation Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Who We Are The Vivo Infusion team focuses on delivering high‑quality patient care in a comfortable, safe, and convenient setting. We are a national company with locations in 15 states, offering opportunities for growth, advancement, and competitive benefits that support what matters most to our employees. Our highly trained medical professionals dedicate themselves to safe, affordable, and personalized care for every patient. We have earned the Gold Seal of Approval® from The Joint Commission. Work Environment And Physical Demands The role requires regular sitting, talking, hearing, and use of hands for finger, handle, feel, reach, and occasional lifting up to 10 lb or 50 lb. Tasks are performed indoors in a quiet medical office setting. Vision and other physical demands are typical of the medical office environment. Recruitment Privacy Statement Applicants will not be asked for personal identification or financial information during the application or interviewing process. We may request contact details, employment history, educational and professional qualifications, references, and proof of eligibility to work in the U.S. Contact us at View phone number on click.appcast.io or email View email address on click.appcast.io with any questions. #J-18808-Ljbffr