Customer Service Associate

Job Description

Job Description

Round One Entertainment is hiring for our new location at Pacific View Mall in Ventura, CA (opening early October).

Our Customer Service Associates help keep the excitement going across our departments, and we’re currently hiring for:

• Amusement (Arcade).
• Bowling.
• Cleaning.
• Mechanic.

Whether you're helping guests at the game counter, setting up bowling lanes, or keeping our games in top shape, every role plays a part in creating unforgettable guest experiences.

Department Responsibilities Include (but are not limited to).

Amusement:

• Operate POS registers for game card sales and prize redemptions.
• Maintain arcade and redemption inventory.
• Keep the game floor clean, stocked, and welcoming.
• Perform open and close procedures and assist guests as needed.

Bowling:

• Assign lanes, lend equipment, and support in-store bowling promotions.
• Clean and reset bowling and activity areas.
• Assist with basic maintenance and customer instruction.
• Process sales, handle reservations, and support parties and events.

Cleaning:

• Keep the entire store clean including restrooms, furniture, and arcade areas.
• Use cleaning equipment properly and safely.
• Launder cleaning rags, wash windows, and follow MSDS protocols.
• Assist the Facilities team with cleaning needs.

Facilities Mechanic:

• Maintain and repair bowling, arcade, and Spo-Cha equipment.
• Complete preventive maintenance as scheduled.
• Keep workshop areas organized and clean.
• May assist with installations or support other store locations when needed.

Position Details:

• Part-time (20–25 hours per week).
• $19-20 per hour.
• Store hours: 10:00 AM – 2:00 AM, including weekends and holidays.

Benefits:

• 1 hour arcade play per week (non-prize).
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke or billiards per week.

Work Environment:
Fast-paced bowling and arcade environment with loud noise, bright lights, and high guest traffic.

Physical Demands:

• Standing and walking for extended periods.
• Bending, reaching, and continuous movement.
• Lifting up to 100 lbs with assistance.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information.