IT Service Technician

Job Description

Job Description

Job Summary

We are currently seeking a skilled IT Service Technician to join our IT Team. As an IT Service Technician, you will provide IT support to office and field employees across the organization. The IT Service Technician will find fixes and final solutions by troubleshooting issues while providing superior customer service. This position must have a proactive mindset, be technically capable, and be a self-starter with strong communication and organizational skills. If you're passionate about technology, enjoy problem-solving, and thrive in a fast-paced environment, we want you on our team.

Responsibilities:

• Provide on-site/remote technical support and troubleshooting for computer hardware and software issues.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Set up mobile devices, including phones, tablets, accessories, and assist users with support needs.
• Respond to user inquiries and provide timely assistance with IT-related problems.
• Collaborate with team members to resolve complex technical issues.
• Document and track all support tickets, assets, and configurations using Help Desk software.
• Perform routine maintenance tasks, such as system updates and backups.
• Troubleshoot networking and application-related issues & escalate as needed.
• Onboarding and Offboarding associates: new hire, offboarding coordination, create/disable accounts, configure/install software, and equipment.
• Provide mobile device support (iOS mobile phones and tablets, but not limited to), and be responsible for maintaining enterprise mobile standards, policies, and implementation practices.

Qualifications and Requirements

• Minimum of 2 years of experience in a similar role.
• Strong knowledge of Windows operating systems, Active Directory, and Office 365.
• Strong knowledge of computer hardware, software, and networking concepts
• Experience with mobile device management through MDM Tools.
• Proven experience in technical support or IT support roles.
• Familiarity with Help Desk software (ServiceNow, etc.)
• Awareness of Cybersecurity best practices is essential for this role.
• MDM (MAAS360 IBM) experience is a plus.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical users.
• Strong attention to detail and organizational skills.
• Strong communication and customer service skills.
• Ability to work independently or as part of a team in a fast-paced environment.
• Ability to work independently and as part of a team.
• On-site at any one of our offices in Brea, CA. Local travel between sites is expected.
• Ability to regularly lift and/or move up to 10lbs.; frequently lift and/or move up to 25lbs. and occasionally lift and/or move up to 50lbs.

Benefits

• Competitive Pay with performance-based bonuses.
• Career Growth Opportunities – We promote from within.
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, holidays, and sick leave
• Positive Work Environment: Supportive and team-oriented.

Work Environment

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

#CGHP

Pay Range

$30—$32 USD

About Champions Group:

Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, Lex Cooling, Heating, Plumbing & Electrical, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo's Air Conditioning & Heating.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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