Information Technology System Analyst (Pittsburgh)

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging engagements, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.

eNGINE is seeking an IT Systems Analyst to support a client in the Pittsburgh area. This individual will be responsible for providing day-to-day application support for a core enterprise system utilized across the organization's operations, including dispatch, routing, pricing, and service activities. The ideal candidate will have a strong technical troubleshooting background, experience supporting business-critical applications, and excellent customer service skills.

Responsibilities

• Provide day-to-day application support, troubleshooting, and ticket resolution for a business-critical enterprise system supporting over 70 locations and approximately 4,000 users.
• Investigate and resolve application issues related to dispatch, routing, pricing, reporting, and operational workflows.
• Serve as a primary point of contact for internal users, including dispatchers, transportation supervisors, and general managers.
• Maintain system data, configurations, and user access while ensuring accuracy and operational continuity.
• Utilize SQL and relational databases to investigate issues, validate data, and support reporting requests.
• Troubleshoot application and integration issues, escalating complex problems to senior team members or external vendors when necessary.
• Assist with application testing, system enhancements, updates, and ongoing IT initiatives.
• Provide end-user training and maintain documentation to improve application adoption and support processes.
• Work independently to prioritize and resolve support requests while collaborating with internal IT teams and business stakeholders.

Requirements

• 2+ years of experience in application support, systems analysis, or a related IT support role.
• Working knowledge of SQL and relational databases for troubleshooting, data validation, and reporting.
• Experience supporting enterprise business applications, ERP systems, or other operational software.
• Familiarity with ticketing systems and incident management processes; ServiceNow is a plus.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills, with the ability to support users of varying technical backgrounds.
• Ability to manage competing priorities, take ownership of issues, and work effectively both independently and within a team.
• Experience supporting .NET-based applications is a plus.
• Background in transportation, logistics, fleet management, field services, or dispatch systems is preferred.