Manager In Training

Job Title Manager In Training Reports to: Club Manager Status: Full Time/Supervisor/Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience. Essential Duties and Responsibilities Assist in training and developing staff. Assist in member service oversight ensuring all staff provide great customer experience. Very involved in front desk related tasks: Answer phone calls politely and help with questions or concerns. Take information calls. Assist in member check‑ins, sign‑ups, cancellations, and update account info. Meet potential members and give gym tours. Facilitate member service issues and questions. Assist with team member management and provide backup support to Club Manager as needed. Ensure adherence to all company policies and procedures. Help create and maintain a positive image for the club. Assist in overseeing cleanliness and appearance of the gym. Assist in marketing efforts, ensuring team members are trained on current promotions. Assist in ordering supplies, keeping inventory and tracking reports as needed. Essential Behavior Requirements Customer Service: communicate and interact with customers, coworkers and the public in a way that exceeds customer wants and needs. Listening: actively listen to customers, empathize and work together to solve problems. Problem Solving: recognize and define problems; analyze information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed. Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language. Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings. Minimum Qualifications Honesty and good work ethic Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift up to 50 lbs less than 30% of the time. Benefits Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Bonus based on performance Dental insurance Employee discounts Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities #J-18808-Ljbffr