Front Desk Agent

Career Opportunities with Embassy Suites La Jolla

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Pay: $21.00–$22.00 per hour (non-exempt)
Schedule: Full-time, including weekends and holidays

About the Role

Our Front Desk Agents are the first people our guests meet and the last people they see before heading home. We’re looking for a warm, upbeat, service-minded professional who knows that a great stay starts with a genuine welcome. If you love connecting with people, stay calm when things get busy, and take pride in making someone’s day a little better, we’d love to meet you.

What You’ll Do

• Greet every guest with a friendly, professional, and genuine welcome
• Check guests in and out quickly and accurately, including billing and payment processing
• Answer phones, respond to guest questions, and manage reservations
• Resolve guest requests and concerns promptly, turning problems into positive experiences
• Keep the front desk and lobby clean, organized, and inviting
• Share room availability, assignments, and guest preferences with housekeeping and operations
• Follow hotel safety, security, and service standards at all times

What You Bring

• High school diploma or equivalent
• Customer service or hospitality experience preferred, but we’ll train the right attitude
• Clear, friendly communication skills, both spoken and written
• The ability to multitask and stay organized in a fast-paced setting
• Confidence and good judgment when handling guest concerns
• Comfort with Microsoft Office and basic computer systems
• A team-first mindset, plus the ability to work independently when needed
• A flexible schedule, including weekends and holidays

We take care of the people who take care of our guests:

• Competitive hourly pay within the posted range
• Medical, dental, and vision insurance
• Paid vacation, paid sick leave, and company-observed holidays
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• Hotel discounts
• Pet wellness benefits
• Training and professional development to help you grow your hospitality career

Why You’ll Love Working Here

You’ll be part of a supportive, close-knit team that cares about hospitality and about each other. We recognize initiative, encourage learning, and value what every team member brings to the table.

We are proud to be an Equal Opportunity Employer and are committed to an inclusive, respectful workplace. All qualified applicants and employees are considered without regard to race, color, religion, sex (including pregnancy), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other status protected by federal, state, or local law.