Director of Nursing - Emergency Services

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Summary:

This position supports the CNO and Nursing Leadership in all aspects of the clinical, financial, and operational management of

the Emergency Department. Specifically, the role is responsible for the hiring and evaluation of all department staff that

provide direct and indirect care for all Emergency Department patients. The position supports nursing practice and the

management of all related clinical processes in accordance with patient safety initiatives, evidence-based practice, Joint

Commission, and other regulatory and governmental requirements. The position has financial oversight for all departmental

operations, staff resources, and supply/equipment budgets. The position has the responsibility to prepare and monitor capital

and expense budget items related to the emergency department.

Accountabilities:

Establishes clinical standards of performance supported by evidence-based practice, Emergency Nurses Association, and American Academy of Emergency Physicians for the care and management of all patients accessing emergency services.

• Creates a collaborative environment with Emergency Medicine Physicians and Physician Assistants to provide a safe, efficient, systematic approach to patient care.

• Works closely with nursing leadership and other clinical departments to closely identify gaps and solutions in systems and processes.

• Utilizes clinical knowledge, research, and evidence based best practices to develop and implement continuous quality improvement initiatives throughout the organization.

• Supports and motivates the emergency department staff to utilize customer service skills and service recovery to create a patient friendly environment.

• Directs and implements processes to assure compliance with Joint Commission, governmental and other regulatory agencies. Special focus on the hospital-based initiatives: JC of Stroke, AMI, Pneumonia, Antibiotic and Sepsis protocols.

• Supports the Nursing Department Magnet principles as evidenced by participation in Shared Decision-Making Councils reflective of the hospital wide councils.

• Facilitates the National Database for Nursing Quality Improvement (NDNQI) by communicating data and ensuring its use and understanding. Design and plans response to Employee Engagement Surveys and NDNQI.

• Facilitates the development and maintenance of a written Nursing Quality Improvement Plan that supports a systematic, coordinated, outcome focused-improvement approach.

• Supports and creates relationships throughout the hospital with other nursing departments and hospital departments to provide integrated care to all patients and ensure adequate patient flow.

• Integrates nursing research with quality improvement activities to identify patient care issues and evaluates changes in practice.

• Act as liaison between Emergency Medical Services (EMS) providers for local EMS agencies and the hospital. Coordinates quarterly EMS meetings. Provides/coordinates educational activities for EMS providers. Provides communication in a safe forum for feedback to and from EMS providers. Acts as the key contact for EMS providers. Works in conjunction with the Chest Pain Center Coordinator to provide feedback in form of case reviews.

• Collaborates with local universities in planning and conducting research. Supports the local universities nursing programs both undergraduate and graduate levels.

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.

Education/Experience:

BSN - 5 plus years of experience, Nursing in progressive leadership roles in emergency services environment -required

MS - Nursing or Healthcare Related field - required

Previous experience in a nursing leadership role at a magnet designated organization. Preferred

Skills and Abilities:

Ability to work in a highly matrixed structure and have the professional presence to make recommendations to senior leadership

Demonstrated leadership skills

Ability to operate with limited direction

Knowledge and domain experience in direct inpatient care processes and workflow

Demonstrated ability to build a high performing team

Strong communication skills with all levels of staff and personnel

Public speaking ability

Experience in the processes surrounding Patient Care Outcomes and Quality Improvement

Ability to mentor, empower and inspire

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 315269