Account Manager

Account Manager

The Cary Company is a leading provider of packaging and industrial supplies, known for our commitment to customer success and innovation. This role is ideal for those who are driven to help businesses thrive by managing customer relationships and expanding our market presence.

In addition to a base compensation, Account Managers are also eligible after 90 days to participate in our commission program which is paid out once a year. We also have a monthly incentive for high performers in the department each month.

This is an on-site role reporting to our Addison, IL facility.

Compensation Range: $48,000-$60,000 Annually + Incentives & Benefits (Compensation varies based on experience and education)

Key Responsibilities:

• Customer Engagement: Respond to customer inquiries with speed and professionalism, provide detailed product information and pricing, and effectively resolve any issues to ensure customer satisfaction.
• Sales Growth: Drive sales by identifying upselling and cross-selling opportunities during customer interactions, and actively work to grow your book of business.
• Account Management: Develop strong relationships with key accounts, managing larger quotes and ensuring all customer needs are met and expectations exceeded.
• Collaboration: Work closely with other departments, including customer service, logistics, accounting, marketing, and warehousing to deliver a seamless customer experience.
• CRM Proficiency: Maintain up-to-date records of customer interactions, transactions, and progress within our CRM system.
• Performance Metrics: Achieve and exceed individual and team sales targets and KPIs through strategic sales initiatives and excellent account management.
• No Cold Calling: Focus on warm leads with a high potential for conversion.

Qualifications:

• Education: Bachelor's or Associate's degree preferred.
• Experience: Previous customer service or sales experience highly advantageous.
• Skills: Exceptional communication and interpersonal skills, strong negotiation and problem-solving abilities, and proficiency in CRM software and Microsoft Office Suite.
• Industry Knowledge: Understanding of packaging materials and industry-specific products is beneficial but not required.

Perks:

• Medical, Dental, Vision Insurance
• Life and Supplemental Insurance
• Short Term Incentive Plan
• 401K Provision
• Profit Sharing
• HRA
• Cafeteria Plan
• Seasonal company sponsored events
• Work/Life Balance
• Childcare Reimbursement Program
• 9/80 Scheduling Option (following 1 year of employment)

A little about the company:

• Been around since 1895.
• Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
• Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Jurupa Valley, CA (2021), Livermore, CA (2021), Charlotte, NC (2023).
• We distribute rigid packaging products and industrial filtration.
• We have a beautiful newly renovated corporate office/warehouse in Addison.
• We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
• Privately owned

We work to build autonomy, connectedness and confidence in your role

• Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
• We have various committees employees can join (Culture Committee and Cary Cares)
• Fun Friday's, Weekly Yoga, and other company events are some highlights (check out our Facebook page)
• Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together

People that are successful in our culture/company have the following characteristics:

• Positive/optimistic
• Open Minded, but still look for ways to make our systems better
• Curious/Inquisitive
• Customer-Focused (ease of doing business for our customers)
• Supportive of Co-workers

The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at an steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.