Principal Product Manager - Managed Infrastructure Solutions

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

We're looking for a Product Manager to own and grow our portfolio of managed infrastructure solutions, including Managed Optical Fiber Network (MOFN), dark fiber, managed wavelengths, and adjacent custom infrastructure offers, purpose-built for hyperscaler and neocloud customers. This role sits within the Hyperscaler Solutions segment and is responsible for translating the unique scale, performance, and commercial requirements of cloud and AI hyperscalers into productized, repeatable, and economically sound offerings.

You will partner closely with Sales, Network Engineering, Operations, Legal, and Finance to shape deals, define the roadmap, and ensure we deliver infrastructure solutions that hyperscalers can consume with confidence.

Location

This is a remote opportunity open to candidates who are located in the U.S.

The Main Responsibilities

Product Strategy & Roadmap

• Own the product strategy and multi-year roadmap for managed infrastructure solutions (MOFN, dark fiber IRUs, managed spectrum/waves, custom builds) targeted at hyperscaler and neocloud buyers.

• Maintain a deep, current understanding of cloud and AI network architectures, AI/ML infrastructure trends, sustainability targets, and procurement models.

• Define the segment-specific value proposition, differentiating against direct fiber providers, neutral hosts, and other carriers.

Productization of Custom Solutions

• Convert one-off hyperscaler infrastructure deals into repeatable productized offers with standard SKUs, commercial terms, SLAs, and operational playbooks.

• Develop pricing frameworks, cost models, and deal-shaping tools that balance customer flexibility with margin discipline.

• Define the build-vs-lease-vs-partner posture for new routes and capacity.

Deal Support & Commercial Leadership

• Serve as the product point of contact on strategic hyperscaler pursuits, partnering with Sales, Solutions Engineering, and Legal on RFPs, MSAs, and bespoke contract structures (IRUs, prepayments, milestone-based delivery).

• Lead pricing approvals and trade-off decisions on non-standard terms.

Cross-Functional Execution

• Drive lifecycle delivery across Network Planning, Field Operations, Service Delivery, and Service Assurance to ensure on-time, on-spec deployment.

• Define and track KPIs: bookings, revenue, gross margin, time-to-deliver, route utilization, customer NPS.

• Partner with Marketing on positioning, analyst engagement, and customer-facing collateral.

Voice of the Hyperscaler and Neocloud Customer

• Build and maintain direct relationships with customer procurement, network architecture, and infrastructure teams.

• Translate customer feedback into roadmap priorities and operational improvements.

What We Look For in a Candidate

Required Qualifications

• 8+ years in product management, network engineering, or carrier sales engineering, with at least 3 years focused on hyperscaler, cloud provider, or large-scale wholesale customers.

• Deep working knowledge of optical transport, dark fiber, DWDM/managed wavelengths, route engineering, and long-haul/metro network economics.

• Proven track record productizing custom infrastructure solutions and scaling them into repeatable revenue.

• Demonstrated commercial fluency: pricing, IRU structures, capex/opex trade-offs, margin analysis, contract negotiation support.

• Experience operating in a matrixed environment with Sales, Engineering, Operations, and Finance.

• Excellent executive communication; comfortable presenting to senior hyperscaler stakeholders and internal leadership.

Preferred Qualifications

• Direct experience selling to or working inside one of the major hyperscalers (AWS, Microsoft, Google, Meta, Oracle).

• Familiarity with AI/ML infrastructure buildouts, data center interconnect (DCI), and subsea/terrestrial route planning.

• MBA or equivalent commercial experience.

• Background in managed services productization (not just transport sales).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI

$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (

Bonus Structure

Requisition #: 342514

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.