Primary Care Nurse Supervisor

Job Description

Job Description

Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:

• Community Health Services : WIC, Commodity Supplemental Food, Foster Grandparents, Head Start, and Child Development Center.
• Clinical Health Services : Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services. 
• Supportive Health Services : Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs. 

OUR PROMISE : Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other. 

VISION

Communities where everyone has an opportunity for a successful life.

MISSION

The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.

KEY BELIEFS

• Integrity— We treat all people with dignity and respect.
• Compassion— We believe working compassionately with people enriches all.

• Inclusion— We are inclusive and advocate for diversity.
• Collaboration— We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.
• Innovation— We embrace opportunities to learn, grow and make wise choices.

COMPETITIVE BENEFITS PACKAGE :

● Health ● Dental ● Vision ● Health Savings Account (HSA) ● Flex Plan ● 401k ● Basic and Voluntary Life Insurance ● Eleven Paid Holidays ● PTO ● Extended Illness (EIB) ● Employee Assistance Program ● Aflac ● Community Discounts ● Potential for Incentive Pay ●

Full Time 40 hours a week

8:00 AM to 5:00 PM

Monday-Friday

• REQUIREMENT: RN license for the state of Nebraska
• ***$1,000 Sign on Bonus***

Job Title : Primary Care Nursing Supervisor

Reports to : Nurse Manager

Areas of Responsibility: Plan, direct, and coordinate patient care, case management, nursing, and ancillary activities of the Primary Care Clinic to provide efficient and quality care to patients of all ages. Manage and supervise nursing, medical support staff (MSS), and ancillary staff for the Primary Care Clinic.

This is a unique opportunity to make a meaningful impact on the lives of patients and their families while you play an active and vital role using the provider led, team-based Patient-Centered Medical Home Care Model. This Clinic Setting model represents the provision of care that is delivered in a collaborative, efficient, effective, and courteous manner and that is “accessible, continuous, comprehensive, evidence-based, family-centered, coordinated, compassionate, and culturally effective.”  

Major Duties:

1. Supervise and act as a liaison between nursing, MSS, and ancillary staff, serving as a leader and role model, and promoting team cohesiveness, interpersonal skills, and service excellence.
2. Facilitate day-to-day management and long-term planning of the nursing team and patient care area.
3. Responsible for hiring, onboarding, directing, and mentoring staff, including communicating job expectations, providing performance reviews, and managing corrective actions.
4. Establish and maintain compliance with DHHS and HRSA program regulations and OSHA standards.
5. Maintain nursing guidelines by providing input and ensuring adherence to policies and procedures
6. Ensure continual delivery of high-quality nursing care while adopting and implementing innovative nursing practices to improve our facility and patient care.
7. Meet nursing operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; and identifying system improvements.
8. Responsible for hiring, onboarding, directing and mentoring staff, including communicating job expectations, performance reviews, and corrective actions, staff schedules, time card approval, time off requests and attendance tracking of direct reports. 
9. Facilitate a team approach by recognizing each nurse/staff member as an essential part of the Primary Care Team and serve as a liaison for the nursing staff by conducting appropriate meetings to communicate policy, planning decisions, operational requirements, and related matters.
10. Oversee and manage case management, patient population management, and test tracking. Support patient care by coordinating services with community resources and other CAPWN program areas.
11. Assist the QA/QI coordinator with ongoing quality assurance and improvement initiatives to ensure the clinic meets or exceeds the highest standards of patient care.
12. Ensure operation of medical and administrative equipment by verifying emergency equipment availability, completing preventive maintenance requirements, following manufacturer's instructions, troubleshooting malfunctions, requesting repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
13. Maintain nursing supplies inventory by studying usage reports, identifying trends, anticipating needed supplies, and approving requisitions and cost allocations.
14. Assist in preparing budgetary recommendations for medical supplies and treatment room needs.
15. Maintain a healthy, collaborative team environment. Strive to openly communicate with staff, peers, and patients, breaking down communication barriers when necessary.
16. Provide ongoing advice and consultation to the nursing staff about proper procedures, problem-solving, and patient safety. Evaluate the quality and appropriateness of nursing care and document the care provided.
17. Help ensure excellent patient care for patients by determining nursing staff strengths and weaknesses by performing periodic audits of nursing procedures, identifying deficiencies, and making improvements.
18. Practice and promote cultural competence with the culturally diverse population this clinic serves.
19. Guide nursing triage and care for patients by gathering and evaluating the past and present health history and vital signs and performing nursing assessments.
20. Follow the Center's Infection Control policy, performing all duties in full compliance with the nursing policies and procedures, demonstrating professionalism and awareness of the issues of confidentiality, and demonstrating respect and understanding of the rights and safety of the patient.
21. Act as a patient advocate and practice effective communication while interacting with patients, families, and staff and recognizing the complexity of language interpretation
22. Establish and promote a compassionate environment by providing patients and families with emotional, psychological, and spiritual support.
23. Promote patients' independence by establishing patient care goals, teaching and counseling patients and their families to reinforce their understanding of disease, medications, and self-care skills, including education and prevention of illness.
24. Maintain confidentiality of records and communication following CAPWN policies and procedures and HIPAA privacy and security policies and procedures.
25. Maintain documentation of patient care services by auditing patient and department records.
26. Advocate for an integrated health care system.
27. Stay compliant with continuing education requirements by maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies.
28. Maintain current BLS (Basic Life Support) 
29. As a CAPWN team member, dedicate your energy to providing high-quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication, and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the individuals in the communities we serve.
30. Perform other duties as assigned.

Working Conditions:

• Work is frequently stressful and may require meeting tight deadlines.
• Working in a highly dynamic clinic where patients can be complex or challenging, and there are frequent interruptions and changes throughout the day.
• The noise level in the work environment is above average.
• Occasional out-of-town travel.

Physical Requirements:

• Requires periods of typing and sitting at a desk.
• Fine manipulation of hands with repetitive action.
• Operate office machines.
• Occasional lifting and carrying up to 25 pounds.
• Must regularly talk, hear, and have close vision ability.

Minimum Qualifications:

Grade: 12

• RN license for the state of Nebraska.
• A minimum of three years of experience in general nursing and one year of nursing management experience are preferred.
• Ability to work efficiently under time constraints.
• Age 21 or above with a valid Nebraska driver's license and insured vehicle.
• A skilled facilitator and problem solver with excellent communication and interpersonal skills.
• Detail oriented person with demonstrated organizational skills and the ability to complete projects on time with minimal supervision.
• Strong leadership skills with excellent interpersonal skills and ability to work collaboratively with the team.
• Possess solid business sense and strong communication skills.
• Must be able to work independently and exercise initiative, good judgment, and decision-making skills.
• Must be able to operate computers and most office software and equipment.

Grade: 13

• Must meet minimum qualifications above;
• Minimum of five years’ experience in general nursing OR two years of clinic nursing management experience.

Grade: 14

• Must meet minimum qualifications above;
• Minimum of seven years’ experience in general nursing and five OR more years of clinic nursing management experience OR
• Specialized training in related fields.

" We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, protected veteran status, or any other characteristic protected by law ."