Client Communications Specialist

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Client Communications Specialist plays a critical role in developing, implementing, and evaluating communication strategies to enhance client satisfaction, retention, and engagement. This role is responsible for developing non-marketing client communications that are accurate, professional, and aligned with Truist branding and objectives. Often works within a team or with business partners.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Content Development: Draft, edit, and proofread high-quality client-facing communications, including emails and letters for the purpose of service updates and incident notifications
• Collaboration and Coordination: Work closely with cross-functional teams, including marketing, product, channel, and support teams, to ensure consistent messaging and timely, accurate information dissemination.
• Process Improvement: Monitor and iterate on communication workflows and approval paths to increase efficiency and effectiveness.
• Reporting and Measurement: Track key performance indicators (KPIs) and measure the effectiveness of client communication, providing regular insights and recommendations to leadership.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree, or equivalent education and related training
• 3-5 year of related experience
• Demonstrated client communications development and project management
• Strong writing, editing and verbal communication skills
• Proficiency in using communications technology such as email platforms and Microsoft Office Suite
• Soft Skills: Detail-oriented, strong organizational and project management skills, ability to manage multiple priorities in a fast-paced environment, and a client-centric mindset

Preferred Qualifications:
1. Bachelor’s degree in Communications, Marketing, or English
2. Experience in Financial Services industry, or agency experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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