Chick-fil-A Director

Assistant Director Position at Chick-fil-A Avondale Haslet

The Assistant Director position at Chick-fil-A Avondale Haslet is designed to give individuals the opportunity to come into a small business and learn to operate it as their own, while building and improving their leadership skills as well as their business acumen.

Starting out you will be trained in every team member position of the restaurant, until you are proficient. Then, leadership training will commence with 5-weeks of dedicated shadowing, content coaching, operational skill building, and restaurant business decision making. In short, we will coach you on Operations, Systems, Culture, and Hospitality.

Participants are required to work at least 30-60 days to prove their execution of the fundamentals before we formally move forward with the promotion to leadership. This promotion involves a written test and verbal test phase. If you meet the requirements for a leadership promotion, you will begin a development process (usually lasts 6-12 months) where you function as a shift leader. This time includes training in thirteen different areas:

• Operations: Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (impacting the community through giving and love).
• Training/Coaching: Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement.
• Truck ordering & Inventory: Organization of stock, efficiency of truck unloading, management of InForm truck order guides, etc.
• Food Safety, completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed.
• ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment.
• Hospitality & Guest Experience: This includes leading giveaways, and talking with care to guests.
• Drive-thru Efficiency: Correct execution of the outside drive-thru play.
• Change Ordering & Cash Management: Auditing InForm reports as well as monitoring cash risk and change fund on hand.
• Facilities & Equipment: Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.
• Scheduling/Labor Management/People: How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews.
• Catering operations: Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc..
• Information Tech (IT): Swap-out, repair & maintenance.
• Core Leadership Values: Learn and execute our core leadership values:
• Solve Problems
• Take on Additional Responsibility
• Own Your Development
• Bring Others Along

Upon passing proficiency in the above stated areas (and your proficiency as a shift leader), each Assistant Director rotates through all areas of the business (e.g. Front of House Operations, Financial Return, etc.) for a period of 1-2 years in order to gain experience that will allow them to be fully capable of operating a Chick-fil-A restaurant.

• Once completed they are placed in an probationary Assistant Director operational role with a specialty focus on one or multiple of our business focuses. They will be asked to set goals & lead/drive results in their areas of focus. Most importantly they are to teach Shift Supervisors their area of focus. We call this our Capstone period, or Capstone Project. During this time the Director will be evaluated by the Operator for their ability to bring others along with the agenda and goals they have set.
• IF the Capstone period is passed (goals met and a test with the Operator is passed) they are eligible to formally assume the Assistant Director Position. Three months is the Capstone timeframe to influence results in the Capstone project. However, an application to a Director position can be denied earlier than three months based on Operator discretion.

General Skills/Qualifications:

• Previous leadership experience preferred
• Adaptable and dependable
• Service-oriented mindset
• Coachable attitude
• Attention to detail
• Flexible to work different areas of the business
• Ability to work a changing schedule (evenings and mornings)
• Available to work weekends
• Associate's or Bachelor's Degree a plus

Compensation Rate:

• Discussed during Interview

Benefits:

• Subsidized health insurance available.
• Free meals on shift.
• Life insurance.
• Team member family events.
• Opportunities for advancement.